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Single client install not showing in Management Console


xop
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Hello Xop,

 

I posted it in the other thread, but I will post it here as well in case you want to keep your separate:

 

If you installed the product on a single client and do not see it then I want to have you do a couple of things. First, go to the client and see if the meeclientservice service is started. This is the managed client service and if it is not started, it will not be able to connect to the server to show an online status. If that does not fix it or it was already running, then we will need to see the diagnostic logs from the clients to find what the issue is. To do this:

-Locate the this folder on the client computer: C:\Program Files (x86)\Malwarebytes' Managed Client
-In this folder, right click the 'CollectClientLog.exe' utility and run it as admin.
-Save these logs to the desktop of the computer.
-Zip up this folder and attach it to the next reply.

Thank you,

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