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Mbam Chameleon "Waiting for Scan to Complete", Not Responding


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MBAM-Chameleon ver. 3.1.29.0

Windows 7

Program is stuck & computer will not respond.

Currently stating, "Waiting for scan to complete" -------- (blinking) (FOREVER ~16 hrs)

Closed 2nd MBAM screen that gave me a root-kit error: 200025

Unable to open Task Manager

Don't want to turn off computer & risk causing an issue.

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Hello and Welcome to Malwarebytes :)

When was this copy of Malwarebytes installed?  Was it a fresh install or an upgrade from a previous version?  The instructions below will install a fresh copy of Malwarebytes (make sure you have your license handy if your using the premium version)

Let's try this first....

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs(the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  3. NOTE: More info about v2.2.1 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions


Please let us know how it goes.

Thank You,

Firefox

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  • 2 weeks later...

Advanced Set-up,

Sorry, I'm here.

  • When was this copy of Malwarebytes installed? 
    • Possibly around 2014, I'm guessing.
  • Was it a fresh install or an upgrade from a previous version? 
    • Fresh install of Chameleon, I think I was using MBAM before that time, though.
  • The instructions below will install a fresh copy of Malwarebytes (make sure you have your license handy if your using the premium version)
    • I used Revo to uninstall & wipe all traces of the previous programs. I reinstalled prior to seeing this note.
    • I will test out the computer later today & get back to you.
    • I no longer have 'Chameleon' installed & just have MBAM free version.

Thanks.

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