pup.optional.reimage

[Brindle023]

# AdwCleaner v6.021 - Logfile created 17/10/2016 at 20:13:31
# Updated on 06/10/2016 by ToolsLib
# Database : 2016-10-16.1 [Server]
# Operating System : Windows 10 Pro  (X64)
# Username : M Brindle - BRINDLE
# Running from : C:\Users\Matt Brindle\Downloads\AdwCleaner.exe
# Mode: Clean
# Support : https://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

[-] Key deleted: HKU\S-1-5-21-2132574294-2563389170-2372604501-1001\Software\Classes\AppXrh6feys59dqfzsv9p3s9p6aep0hwtb23
[#] Key deleted on reboot: HKCU\Software\Classes\AppXrh6feys59dqfzsv9p3s9p6aep0hwtb23
[#] Key deleted on reboot: [x64] HKCU\Software\Classes\AppXrh6feys59dqfzsv9p3s9p6aep0hwtb23
[-] Key deleted: HKU\S-1-5-21-2132574294-2563389170-2372604501-1001\Software\Reimage
[-] Key deleted: HKU\S-1-5-21-2132574294-2563389170-2372604501-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Reimage
[#] Key deleted on reboot: HKCU\Software\Reimage
[#] Key deleted on reboot: [x64] HKCU\Software\Reimage
[-] Key deleted: [x64] HKLM\SOFTWARE\Reimage
[-] Key deleted: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\castplatform.com
[-] Key deleted: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cdn.castplatform.com
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\castplatform.com
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cdn.castplatform.com

***** [ Web browsers ] *****

[-] [C:\Users\Matt Brindle\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: hegneaniplmfjcmohoclabblbahcbjoe

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1910 Bytes] - [17/10/2016 20:13:31]
C:\AdwCleaner\AdwCleaner[S0].txt - [2131 Bytes] - [17/10/2016 20:11:49]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [2056 Bytes] ##########
 

[Brindle023]

Ran a malwarebytes scan they are gone for now but is there anything else i should do to make sure it doesnt come back?

[AdvancedSetup]

Please restart the computer first and then run the following steps and post back the logs when ready.

STEP 01
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus

STEP 02
Let's clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista / Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done, you'll see: Pending: Please uncheck elements you don't want to be removed.
• Now click on the Report button and a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look at the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up, click the Clean button.
• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want to be restored > now click on Restore.

STEP 03
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View Log file (bottom left-hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program
• If no threats were found, please confirm that result.

STEP 04
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

[Brindle023]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 10 Pro x64 
Ran by M Brindle (Administrator) on Sat 10/22/2016 at 20:56:34.60
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

File System: 0 

Registry: 1 

Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_4CAB5C89FB192A9DB317271F15592FBA (Registry Value) 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 10/22/2016 at 20:57:56.71
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

[Brindle023]

# AdwCleaner v6.030 - Logfile created 22/10/2016 at 21:01:04
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-10-22.1 [Server]
# Operating System : Windows 10 Pro  (X64)
# Username : M Brindle - BRINDLE
# Running from : C:\Users\Matt Brindle\Downloads\AdwCleaner.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious keys found.

***** [ Shortcuts ] *****

No infected shortcut found.

***** [ Scheduled Tasks ] *****

No malicious task found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Web browsers ] *****

No malicious Firefox based browser items found.
No malicious Chromium based browser items found.

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [2155 Bytes] - [17/10/2016 20:13:31]
C:\AdwCleaner\AdwCleaner[S0].txt - [2131 Bytes] - [17/10/2016 20:11:49]
C:\AdwCleaner\AdwCleaner[S1].txt - [1141 Bytes] - [22/10/2016 21:01:04]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1214 Bytes] ##########
 

[Brindle023]

Seems to be gone 

[AdvancedSetup]

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
 
Download Delfix from here and save it to your desktop. (you may already have this)

• Ensure Remove disinfection tools is checked.
• Click the Run button.
• Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

 
If there are any other left over Folders, Files, Logs then you can delete them on your own.
 
Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP

As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.

• How Malware Spreads - How did I get infected
• Best Practices for Safe Computing - Prevention of Malware Infection
• Avoiding those unwanted free applications
• A close look at how Oracle installs deceptive software with Java updates
• IAC / Ask.com toolbars
• Malwarebytes Unpacked Blog

If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.

 

[AdvancedSetup]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!