Jump to content

Malwarebytes freezes and shuts down at the end

Recommended Posts

I had Royal Raid on my computer and went to a blog saying that I should download Malwarebytes to scan and get it off. I downloaded it on the same site and I was attempting to scan my computer for it and it came up. Once that it started scanning through the more complex files, I left my computer on and went to bed. Once I woke up, I went to check in on it and found the scan not only done, but the window was frozen and I decided to wait for it and get back to normal. It didn't and shut down by itself. I tried again, hoping that I could start from where I left off. It didn't. I watched until I went to bed, and when I woke up the same happened. I tried a third time and this time, it finished scanning, but before I could even press a button, it ended up freezing again. I couldn't take it anymore and decided to uninstall Malwarebytes from my computer since I was convinced there was a problem with it. [No offense] I then tried using the other solutions, but they came up with naught. Can you help me figure out what's wrong with it or my computer?

Link to post
Share on other sites

Hello VictoryO and :welcome:

Your description indicates the computer is probably still infected and malware removal actions are not permitted in this sub-forum.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not compress/copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not alter any pre-configured FRST categories as the default settings are well suited for malware removal actions.

Thank you.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.