License failed to activate 2

[Bona]

Same problem as already reported by Pinosempreverde here. Message: 'Your license failed to activate'. Clicking 'Start Protection' does not change a thing. Tried to adapt the hosts file and to exclude MB3Service / mbarw.exe in the firewall, but to no avail. I noticed that Anti-Ransomware worked just fine a few days, but that this failure occurred after last (major) Windows 10 update.

[1PW]

Hello Bona and

Using only the native Windows built-in zip utility, please create the following .zip archive file for analysis:  Please create a .zip archive file (not .7z or .rar) of the file:
                                 "%WinDir%\System32\drivers\etc\HOSTS"

Please attach the .zip archive to your next reply.  Thank you for your beta testing contribution to the Malwarebytes Anti-Ransomware (MBARW Beta) project and your valued feedback.

Edited October 5, 2016 by 1PW

[Bona]

Thank you for your assistance. The problem is solved by a (second, more thorough) reinstall of the software. Anti-Ransomware is activated now.

[1PW]

Hello Bona:

Thank you for the good news feedback.

[Allex]

If you are trying to install Malwarebytes Anti-Ransomware on workstations of a corporate network environment, you need to release on the Firewall / Proxy (network appliance) the following IP addresses:

- 174.129.216.54
- 173.194.207.139
- 52.3.94.117
- 52.20.152.22

- Ports: 80 and 443

It corrected the application activation problem and starts Real-Time Protection normally!!!

NOTE: Also check that the Windows Firewall is configured to release the following executables:

- MB3Service.exe (Malwarebytes AntiRansomware Service)

- mbarw.exe (Malwarebytes AntiRansomware Application)

[AdvancedSetup]

Hello @Allex and

Thank you for your input but using IP instead of name resolution and using port 80 is not a preferred method. That will prevent automatic round-robin scripts from locating the best and fastest server to serve up updates. Please refer to: https://www.malwarebytes.com/pdf/guides/AntiRansomwareAdminGuide.pdf - Page 2 - External Access Requirements.

Thank you.

Ron

[Ner]

Do I have to connect to the net? I was hoping to test the program offline but it won't activate.

 

[1PW]

Hello Ner and

In order for the MBARW Beta testing project to function as designed, the computer in question must have continuous access to Malwarebytes' back office servers specified in the "External Access Requirements" reference by @AdvancedSetup's post #6 above.

Thank you for your beta testing contribution to the Malwarebytes Anti-Ransomware (MBARW Beta) project, and your valued feedback.

[SeryVolk]

Same problem. I didn't block outbound connections except those in hosts file (ive attached it).

hosts.zip

[1PW]

Hello SeryVolk and

For the free embedded MBARW Beta license to activate, and normal subsequent operations, a permanent path must exist between the MBARW Beta program, its files, and all URLs within the following guide:

     https://www.malwarebytes.com/pdf/guides/AntiRansomwareAdminGuide.pdf -> Page 2 -> External Access Requirements.

Please ensure that if any sort of proxy setting, HOSTS file entry, web filter/third party firewall applications are in use, that the above instead are regarded as Trusted.

A 3rd party security application may require the following permanent file exclusion:

                               %ProgramFiles%\Malwarebytes\Anti-Ransomware\MB3Service.exe

Thank you for participating in the MBARW Beta testing program and your valued feedback.

[SeryVolk]

I have 3 computers at wich i've installed all software by myself. They are connected to the same router. On 2 of them Anti-Ransomware works well, but not at this one. I've tried to switch off Windows firewall, and tried to clean HOSTS file. I've reinstalled program twice. Install path is the same that you gave me: C:\Program Files\Malwarebytes\Anti-Ransomware.

Any more ideas?

Edited November 7, 2016 by SeryVolk

[1PW]

Hello SeryVolk:

Let's try this next.  Rather than a simple re-install of MBARW Beta, please consider a clean install of MBARW Beta8 (v0.9.17.661):

1. Please delete any previous copies of the MBARW_Setup.exe file(s) from the system in question.
2. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
3. If MBARW Beta was uninstalled successfully, all of the possible following sub-directories will have been deleted from a typical Windows x64 system:
                        
                         "C:\ProgramData\Malwarebytes Anti-Ransomware\"
                         "C:\ProgramData\MBAMService\"
                         "C:\ProgramData\MalwarebytesARW\"

4. If any of the above sub-directories remain, please delete them manually.  If necessary, any remaining/uninstalled sub-directory must be deleted in the Windows Safe mode.
5. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
6. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the New version - BETA 8 - now available! topic.
7. Right-click the saved MBARW_Setup.exe file and left-click   Run as administrator from the context menu and continue.
8. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you again for beta testing MBARW and your valued feedback.

Edited November 7, 2016 by 1PW