Jump to content

Can'y update Malwarebytes. Need help.


Recommended Posts

Here's the thing, my computer and pendrive was infected with shortcut virus and I knew that a few moments ago. Then I realized a few programs couldn't start (Registry editor, Malwarebytes and some more). After I installed UsbFix and removed autorun.imf from both comp and drive, everything came back to normal and I reinstalled Malwarebytes 2.2.1.1043. I'm using USB tethering as Internet connection since the ethernet plug is nonfunctional. Malwarebytes just cant update while scanning and the version stays at v2016.02.16.06. Won't go to latest ver...

Link to post
Share on other sites

Hello and Welcome to Malwarebytes :)

Let's try this first....

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs(the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  3. NOTE: More info about v2.2.1 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Also if we can get the results from this below:

Please open a command prompt and type in the following,
 
nslookup  data-cdn.mbamupdates.com
What do you get?
 
Then type in the following and press the Enter key
 
ping   data-cdn.mbamupdates.com
What do you get?

Please let us know how it goes.

Thank You,

Firefox

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.