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Windows 7 Laptop Sleep Mode Doesn't Work


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Hi, I am glad there is a thread for general PC help. Following some Microsoft support threads, I did an energy test on my laptop, which generated 8 mistakes. Here is the report:

Power Efficiency Diagnostics Report

Computer Name

LOUISE-PC

Scan Time

2016-09-30T04:13:27Z

Scan Duration

60 seconds

System Manufacturer

Hewlett-Packard

System Product Name

HP ProBook 6470b

BIOS Date

01/31/2013

BIOS Version

68ICE Ver. F.40

OS Build

7601

Platform Role

PlatformRoleMobile

Plugged In

true

Process Count

72

Thread Count

960

Report GUID

{6846a659-f8ed-4187-a775-28a17bf95083}

Analysis Results

Errors

System Availability Requests:System Required Request

The device or driver has made a request to prevent the system from automatically entering sleep.

Driver Name

\FileSystem\srvnet

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

USB Root Hub

Host Controller ID

PCI\VEN_8086&DEV_1E2D

Host Controller Location

PCI bus 0, device 26, function 0

Device ID

USB\VID_8086&PID_1E2D

Port Path

 

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

USB Root Hub

Host Controller ID

PCI\VEN_8086&DEV_1E26

Host Controller Location

PCI bus 0, device 29, function 0

Device ID

USB\VID_8086&PID_1E26

Port Path

 

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

Generic USB Hub

Host Controller ID

PCI\VEN_8086&DEV_1E2D

Host Controller Location

PCI bus 0, device 26, function 0

Device ID

USB\VID_8087&PID_0024

Port Path

1

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

Generic USB Hub

Host Controller ID

PCI\VEN_8086&DEV_1E26

Host Controller Location

PCI bus 0, device 29, function 0

Device ID

USB\VID_8087&PID_0024

Port Path

1

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

USB Input Device

Host Controller ID

PCI\VEN_8086&DEV_1E2D

Host Controller Location

PCI bus 0, device 26, function 0

Device ID

USB\VID_045E&PID_00E1

Port Path

1,2

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

USB Composite Device

Host Controller ID

PCI\VEN_8086&DEV_1E26

Host Controller Location

PCI bus 0, device 29, function 0

Device ID

USB\VID_046D&PID_C52B

Port Path

1,3

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled

PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

Information

Platform Timer Resolution:Platform Timer Resolution

The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units)

156000

Power Policy:Active Power Plan

The current power plan in use

Plan Name

OEM Balanced

Plan GUID

{381b4222-f694-41f0-9685-ff5bb260df2e}

Power Policy:Power Plan Personality (On Battery)

The personality of the current power plan when the system is on battery power.

Personality

Balanced

Power Policy:Video Quality (On Battery)

Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode

Balance Video Quality and Power Savings

Power Policy:Power Plan Personality (Plugged In)

The personality of the current power plan when the system is plugged in.

Personality

Balanced

Power Policy:Video quality (Plugged In)

Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode

Optimize for Video Quality

CPU Utilization:Processor utilization is low

The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.

Average Utilization (%)

1.46

Battery:Analysis Success

Analysis was successful. No energy efficiency problems were found. No information was returned.

Platform Power Management Capabilities:Supported Sleep States

Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported

false

S2 Sleep Supported

false

S3 Sleep Supported

true

S4 Sleep Supported

true

Platform Power Management Capabilities:Adaptive Display Brightness is supported.

This computer enables Windows to automatically control the brightness of the integrated display.

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

0

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

8

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

1

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

8

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

2

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

8

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

3

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

8

***********************End Paste*********************************************

Unplugging the mouse and keyboard allows the laptop to go into sleep mode, with the energy light blinking.

You guys are great. Would you kindly help me figure it out?

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Um, I did not say to pull out your USB mouse every time, most if not all wireless mice have a small button on the bottom for power. Turning it off will solve your issue and also save on battery life.

I have seen this issue before with a USB wireless mouse.  Two things worked.  One was to power off the mouse, and the other was to replace the mouse with a different one (model).

Edited by Firefox
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What model mouse do you have now?  Is it one of those that you have to put the USB receiver on the mouse to turn it off similar to the one in this YouTube Video >>HERE<<  When I used that one my laptop would not go to sleep with that mouse for some reason. 

I do one of two things, I either unplug the USB receiver and it works, or I started using a different mouse.

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