Windows 7 Laptop Sleep Mode Doesn't Work

[longbeachlouise]

Hi, I am glad there is a thread for general PC help. Following some Microsoft support threads, I did an energy test on my laptop, which generated 8 mistakes. Here is the report:

Power Efficiency Diagnostics Report

Computer Name	LOUISE-PC
Scan Time	2016-09-30T04:13:27Z
Scan Duration	60 seconds
System Manufacturer	Hewlett-Packard
System Product Name	HP ProBook 6470b
BIOS Date	01/31/2013
BIOS Version	68ICE Ver. F.40
OS Build	7601
Platform Role	PlatformRoleMobile
Plugged In	true
Process Count	72
Thread Count	960
Report GUID	{6846a659-f8ed-4187-a775-28a17bf95083}

Analysis Results

Errors

System Availability Requests:System Required Request

The device or driver has made a request to prevent the system from automatically entering sleep.

Driver Name

\FileSystem\srvnet

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_8086&DEV_1E2D
Host Controller Location	PCI bus 0, device 26, function 0
Device ID	USB\VID_8086&PID_1E2D
Port Path

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_8086&DEV_1E26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_8086&PID_1E26
Port Path

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_8086&DEV_1E2D
Host Controller Location	PCI bus 0, device 26, function 0
Device ID	USB\VID_8087&PID_0024
Port Path	1

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_8086&DEV_1E26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_8087&PID_0024
Port Path	1

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name	USB Input Device
Host Controller ID	PCI\VEN_8086&DEV_1E2D
Host Controller Location	PCI bus 0, device 26, function 0
Device ID	USB\VID_045E&PID_00E1
Port Path	1,2

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name	USB Composite Device
Host Controller ID	PCI\VEN_8086&DEV_1E26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_046D&PID_C52B
Port Path	1,3

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled

PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

Information

Platform Timer Resolution:Platform Timer Resolution

The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units)

156000

Power Policy:Active Power Plan

The current power plan in use

Plan Name	OEM Balanced
Plan GUID	{381b4222-f694-41f0-9685-ff5bb260df2e}

Power Policy:Power Plan Personality (On Battery)

The personality of the current power plan when the system is on battery power.

Personality

Balanced

Power Policy:Video Quality (On Battery)

Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode

Balance Video Quality and Power Savings

Power Policy:Power Plan Personality (Plugged In)

The personality of the current power plan when the system is plugged in.

Personality

Balanced

Power Policy:Video quality (Plugged In)

Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode

Optimize for Video Quality

CPU Utilization:Processor utilization is low

The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.

Average Utilization (%)

1.46

Battery:Analysis Success

Analysis was successful. No energy efficiency problems were found. No information was returned.

Platform Power Management Capabilities:Supported Sleep States

Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported	false
S2 Sleep Supported	false
S3 Sleep Supported	true
S4 Sleep Supported	true

Platform Power Management Capabilities:Adaptive Display Brightness is supported.

This computer enables Windows to automatically control the brightness of the integrated display.

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	0
Idle (C) State Count	2
Performance (P) State Count	16
Throttle (T) State Count	8

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	1
Idle (C) State Count	2
Performance (P) State Count	16
Throttle (T) State Count	8

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	2
Idle (C) State Count	2
Performance (P) State Count	16
Throttle (T) State Count	8

Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	3
Idle (C) State Count	2
Performance (P) State Count	16
Throttle (T) State Count	8

***********************End Paste*********************************************

Unplugging the mouse and keyboard allows the laptop to go into sleep mode, with the energy light blinking.

You guys are great. Would you kindly help me figure it out?

[longbeachlouise]

The mouse and the keyboard are individually wireless. When I remove the mouse usb connector, the pc sleeps.

[Firefox]

Seems like you solved your issue, turn off your mouse when you are not using your computer and it will go to sleep like it should...

[longbeachlouise]

R U serious? I supplied a lot of info. It seems like it could be handled in the bios. I shouldn't have to pull out the mouse usb every time I walk away from the computer.

[Firefox]

Um, I did not say to pull out your USB mouse every time, most if not all wireless mice have a small button on the bottom for power. Turning it off will solve your issue and also save on battery life.

I have seen this issue before with a USB wireless mouse.  Two things worked.  One was to power off the mouse, and the other was to replace the mouse with a different one (model).

Edited October 4, 2016 by Firefox
added content

[longbeachlouise]

My mouse doesn't appear to have an, "off," button. It has a button which ejects the cover to the battery. If replacing the mouse is all I have to do, then that isn't the worst thing.

[Firefox]

What model mouse do you have now?  Is it one of those that you have to put the USB receiver on the mouse to turn it off similar to the one in this YouTube Video >>HERE<<  When I used that one my laptop would not go to sleep with that mouse for some reason. 

I do one of two things, I either unplug the USB receiver and it works, or I started using a different mouse.