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Hi 

Last week I stupidly tried downloading some online books for my university studies and have ended up getting my computer infected with this malware.  Malwarebytes does quarantine it for me but it always comes back. Originally I had issues booting up the Google homepage but I have fixed that via a post I read on about "resetting" my Chrome account. The issue I have now a slow running computer; I can't make Chrome my default browser; and the malware seems to be causing havoc with my automatic program opening settings. I would be really grateful for some help to fix this. Thank you! 

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Hello beatboy79 and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

user posted imageGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. user posted image
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

user posted imageMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. user posted image Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

user posted imageInternet Explorer - Click the Tools menu in the upper right-corner of the browser. user posted image Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

user posted imageChange default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Follow the instructions in the following link to show hidden files:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Download RKill from here: http://www.bleepingcomputer.com/download/rkill/

There are three buttons to choose from with different names on, select the first one and save it to your desktop.
 
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7/8/10, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.
  • If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.
  • If the tool does not run from any of the links provided, please let me know.


Next,

Please open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:
 
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…



If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach those logs to your reply.


Let me see those logs in your reply...

Thank you,

Kevin...
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Thank you so much Kevin. Please find attached the logs as requested and the Malwarebytes log below this post.

************************

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 29/09/2016
Scan Time: 11:41
Logfile: 
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.09.29.05
Rootkit Database: v2016.09.26.02
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: James Hudson

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 325471
Time Elapsed: 10 min, 43 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.YourConnectivity.ShrtCln, C:\Users\James Hudson\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (yourconnectivity.net), Replaced,[b3366d0a3b5fd75ff613b64492727987]

Physical Sectors: 0
(No malicious items detected)


(end)

Addition.txt

FRST.txt

Rkill.txt

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Thanks for those logs, continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Xplode onto your Desktop.
 
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,

Please download Junkware Removal Tool to your desktop.
 
  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....


Let me see those logs in your reply, also tell me if there are any remaining issues or concerns....

Thank you,

Kevin....

 

Fixlist.txt

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Hi Kevin. Thank you. Attached the Fixlog.txt. Sophos showed no viruses. Please find below my other logs.

AdwCleaner(C*)

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

[-] Data restored: HKU\S-1-5-21-4025617602-131566914-3426664648-1001\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages] 
[-] Data restored: HKU\S-1-5-21-4025617602-131566914-3426664648-1001\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 
[-] Data restored: HKCU\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages] 
[-] Data restored: HKCU\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 
[-] Data restored: [x64] HKCU\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages] 
[-] Data restored: [x64] HKCU\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 


***** [ Web browsers ] *****

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1412 Bytes] - [29/09/2016 14:28:54]
C:\AdwCleaner\AdwCleaner[S0].txt - [1900 Bytes] - [29/09/2016 14:28:06]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1558 Bytes] ##########
 

 

JRT:

Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.8 (09.20.2016)
Operating System: Windows 10 Home x64 
Ran by James Hudson (Administrator) on 29/09/2016 at 14:36:52.51
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


File System: 0 


Registry: 0 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 29/09/2016 at 14:38:26.08
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

 

Fixlog.txt

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Hi Kevin. I've managed to restore Google Chrome as my default browser. However when I did it my default apps starting playing havoc again with Windows telling me an app was changing my default settings. Also, I just ran a Malwarebytes scan and it says I still have the PUP.Optional.Yourconnectivity.ShrtCln as an unwanted threat.  

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user posted imageScan with ZOEK

Please download ZOEK by Smeenk from here: http://hijackthis.nl/smeenk/ and save it to your desktop (preferred version is the *.exe one)

*.exe Mirror http://smeenk.247fixes.com/Tools/zoek.exe

Temporary disable your AntiVirus and AntiSpyware protection - instructions here or here
 
  • Right-click on user posted image icon and select user posted image Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
 
createsrpoint;
autoclean;
emptyclsid;
emptyalltemp;
ipconfig /flushdns >>"%temp%\log.txt";b
iedefaults;
FFdefaults;
CHRdefaults;


 
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)



Please include its content in your next reply. Don't forget to re-enable security software!

 

Is Chrome ok now...

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Hi Kevin - thanks. Yes I think Chrome is working OK now. 

Below is the ZOEK script. I've also realised that earlier this afternoon I sent you the wrong JRT text file (what I sent you was empty). For some reason two had been created and the one I only discovered accidentally about 20 minutes seems to be most relevant as it contains the name of the file that I know infected my computer "FREE_GO_TO_MARKET_STRATEGY_TE-A544C871.pf". I'm really sorry about that - I've posted this JRT below as well after ZOEK. Thanks again for all your help.

 

 

ZOEK

oek.exe v5.0.0.1 Updated 19-September-2016
Tool run by James Hudson on 29/09/2016 at 21:48:16.02.
Microsoft Windows 10 Home 10.0.10586  x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\James Hudson\Desktop\zoek.exe [Scan all users] [Script inserted] 

==== System Restore Info ======================

29/09/2016 21:49:01 Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~3\Canon IJ Network Tool deleted successfully
C:\PROGRA~3\Comms deleted successfully
C:\PROGRA~3\SoftwareDistribution deleted successfully
C:\PROGRA~3\SUPPORTDIR deleted successfully
C:\PROGRA~3\Webitar Production Inc deleted successfully
C:\Users\James Hudson\AppData\Local\ActiveSync deleted successfully
C:\Users\James Hudson\AppData\Local\CyberLink deleted successfully
C:\Users\James Hudson\AppData\Local\FluxSoftware deleted successfully
C:\Users\James Hudson\AppData\Local\NetworkTiles deleted successfully
C:\Users\James Hudson\AppData\Local\VirtualStore deleted successfully
C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\NetworkTiles deleted successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

==== Deleting Files \ Folders ======================

C:\PROGRA~3\Package Cache deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\WINDOWS\SysWow64\AI_RecycleBin deleted

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"sp@avast.com"="C:\Program Files\AVAST Software\Avast\SafePrice\FF" [26/09/2016 08:41]
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"sp@avast.com"="C:\Program Files\AVAST Software\Avast\SafePrice\FF" [26/09/2016 08:41]

==== Chromium Look ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
eofcbnmajmjmplflapaojjnihcjkigck - No path found[]
gomekmidlodglbbmalcneegieacbdmki - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx[]

Full Page Screen Capture - James Hudson\AppData\Local\Google\Chrome\User Data\Default\Extensions\fdpohaocaechififmbbbbbknoalclacl
censoreding Work - James Hudson\AppData\Local\Google\Chrome\User Data\Default\Extensions\hibmkkpfegfiinilnlabbfnjcopdiiig
Chrome Media Router - James Hudson\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm

==== Chromium Fix ======================

C:\Users\James Hudson\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_c.betrad.com_0.localstorage deleted successfully
C:\Users\James Hudson\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_c.betrad.com_0.localstorage-journal deleted successfully
C:\Users\James Hudson\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_c.betrad.com_0.localstorage deleted successfully
C:\Users\James Hudson\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_c.betrad.com_0.localstorage-journal deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://lenovo15.msn.com/?pc=LCTE"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{4186F5E9-53A3-4DCA-A992-FD7F81E39D86}"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{4186F5E9-53A3-4DCA-A992-FD7F81E39D86}] not found

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://lenovo15.msn.com/?pc=LCTE"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}"

==== All HKLM and HKCU SearchScopes ======================

HKLM\SearchScopes "DefaultScope"="{4186F5E9-53A3-4DCA-A992-FD7F81E39D86}"
HKLM\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
HKLM\SearchScopes\{4186F5E9-53A3-4DCA-A992-FD7F81E39D86} - http://www.bing.com/search?q={searchTerms}&form=PRLNC1&src=IE11TR&pc=LCTE
HKLM\Wow6432Node\SearchScopes "DefaultScope"="{4186F5E9-53A3-4DCA-A992-FD7F81E39D86}"
HKLM\Wow6432Node\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
HKLM\Wow6432Node\SearchScopes\{4186F5E9-53A3-4DCA-A992-FD7F81E39D86} - http://www.bing.com/search?q={searchTerms}&form=PRLNC1&src=IE11TR&pc=LCTE
HKCU\SearchScopes "DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}"
HKCU\SearchScopes\{012E1000-F331-11DB-8314-0800200C9A66} - http://www.google.com/search?q={searchTerms}
HKCU\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02

==== Reset Google Chrome ======================

C:\Users\James Hudson\AppData\Local\Google\Chrome\User Data\Default\Preferences was reset successfully
C:\Users\James Hudson\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences was reset successfully
C:\Users\James Hudson\AppData\Local\Google\Chrome\User Data\Default\Web Data was reset successfully
C:\Users\James Hudson\AppData\Local\Google\Chrome\User Data\Default\Web Data-journal was reset successfully

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Google\Chrome\Extensions\gomekmidlodglbbmalcneegieacbdmki deleted successfully

==== Empty IE Cache ======================

C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\James Hudson\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\James Hudson\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\James Hudson\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\James Hudson\AppData\Local\Microsoft\Windows\INetCache\IE\3WMW4EHQ will be deleted at reboot
C:\Users\James Hudson\AppData\Local\Microsoft\Windows\INetCache\IE\4NFNDT8W will be deleted at reboot
C:\Users\James Hudson\AppData\Local\Microsoft\Windows\INetCache\IE\5GSP51OQ will be deleted at reboot
C:\Users\James Hudson\AppData\Local\Microsoft\Windows\INetCache\IE\9I1YS6YB will be deleted at reboot
C:\Users\James Hudson\AppData\Local\Microsoft\Windows\INetCache\IE\F799G69O will be deleted at reboot
C:\Users\James Hudson\AppData\Local\Microsoft\Windows\INetCache\IE\GB6AZCJZ will be deleted at reboot
C:\Users\James Hudson\AppData\Local\Microsoft\Windows\INetCache\IE\HPPLH8ML will be deleted at reboot
C:\Users\James Hudson\AppData\Local\Microsoft\Windows\INetCache\IE\MT7V9PX0 will be deleted at reboot

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\James Hudson\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

No Flash Cache Found

==== Empty All Java Cache ======================

No Java Cache Found

==== C:\zoek_backup content ======================

C:\zoek_backup (files=33 folders=34 31054963 bytes)

==== Empty Temp Folders ======================

C:\WINDOWS\Temp will be emptied at reboot
 

 

JRT

Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.8 (09.20.2016)
Operating System: Windows 10 Home x64 
Ran by James Hudson (Administrator) on 29/09/2016 at 14:34:15.41
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


File System: 2 

Successfully deleted: C:\WINDOWS\prefetch\AVAST_FREE_ANTIVIRUS_SETUP_ON-E7EEBB05.pf (File) 
Successfully deleted: C:\WINDOWS\prefetch\FREE_GO_TO_MARKET_STRATEGY_TE-A544C871.pf (File) 

Registry: 1 

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{4186F5E9-53A3-4DCA-A992-FD7F81E39D86} (Registry Key)

 

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That is good news, Is your system responding as expected now, do you have any remaining issues or concerns...?

As Chrome is your default browser install the 2 following addons..

Install Adblock Plus to Chrome: https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb

Install DrWeb Link Ant-virus Link Checker: https://chrome.google.com/webstore/detail/drweb-anti-virus-link-che/aleggpabliehgbeagmfhnodcijcmbonb?hl=en

 

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Thanks for the update, good to all is now OK.. Continue to clean up tools etc..

Uninstall Sophos AV via programs ad features.

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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