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trojan.fakealert - need help - logs attached


Tassen
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Hello,

 

I have somehow got a nasty trojan.fakealert into my system, and I do not know how to get rid of it. Malewarebytes sees it, and quarantines it everytime it tries to run, and it adds up, fast. The trojan creates a this folder "C:\Users\GrayDawg\AppData\Local\Temp\msupdate71" and sticks a bunch of files inside it. If I delete it (the files, folder, or both), several times as fast as it is created, then it stops, for as long as I work on my computer, do things, mouse clicks, keyboard etc., but if I stop, it starts all over again within 20 or so seconds.

I download and ran the Farbar tool, as I see others were recommended to do so, and I have attached both the FRST.txt and Additions.txt to this post. Hopefully you will be able to provide some help in how to get rid of this nastiness.

Sincerely,

Tassen

Addition.txt

FRST.txt

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Hello Tassen and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Please open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the Scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:
 
  • Click on the History tab > Application Logs.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Xplode onto your Desktop.
 
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....

Thank you,

Kevin....

 

 

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Greetings,

Whilst waiting for your answer I desperately searched the web for something to do about it, and I came across this short list. I tried it, in this order, and it seems to me the problem is now solved. I have not had any suspicious activity since, and I have rebooted at least 10 times too. Do you think I am on the safe side now? If so, I want to say Thank You for your quick response, and offer to help out, and if it comes back again, I will make sure to come back for help again.

This is what I did:

Run RKill
Run TDSS Killer
Run Rogue Killer
Run adwcleaner
Run Malwarebytes

Thank you again, and have a great day now.

Sincerely,

Tassen

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