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Weird JRT Issues


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I ran JRT 8.0.8 recently and was shocked when it vanished from the screen in the middle of a scan!  I was able to get it to finish a scan by opening the program again, but then my next weird issue happened:  it didn't empty out the Content.IE5 folders like it used to!  I tried downloading another copy and running it, but it still makes no reference to them.  Which is odd, because I ran 8.0.8 not long after it came out and it emptied those temporary files without issue. 

I'm having this issue on a Windows 7 desktop.  I ran a bunch of other scans (ESET, Malwarebytes, etc.) and haven't found any indication of this being due to an infection so far.  So what's going on and how do I fix it?  Although JRT hasn't repeated its disappearing act, I'm still curious as to what happened.

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I've been test running JRT over the past few days.  Although it emptied out the Content.IE5 folders after one scan, it pulled the same disappearing act when I tried testing it again a day later!  I couldn't find any sign of it in Task Manager's process list and am baffled by this behavior.  Is there something I should be looking for if I run Process Monitor the next time this happens?

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  • Staff

Hello and sorry for the late response on this.

This is not something we have experienced. We could use additional information in order to troubleshoot something like this.

  • At which stage of the scan does JRT close on its own? e.g. "File System"
  • What other programs do you have open?
  • How often are you running JRT?

As for your first concern regarding the Content.IE5 folders not being emptied, I suspect it is because they were previously deleted. They repopulate over time as you browse the internet.

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Thanks for getting back to me.  I'm not 100% sure when JRT closes by itself, but I think it was when it got to "Shortcuts."  I'll keep testing and let you know if it vanishes at some other stage.  I don't have any other programs open and I usually only run JRT once or twice a week.  Obviously that number went up as I try to figure out what's going on.

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