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sgower

Control.Kochava.com

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I have contacted Malwarebytes support on this, just curious if anybody else has gotten the control.kochava.com malware on their phone and if so how did you get rid of it?

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Hi @sgower,

Welcome to our Malwarebytes Forums! Looks like our support agent Tim E. is already assisting you in our Helpdesk. I'll let him continue helping you there via email.

Please be sure to check your spam folder if you do not see his email. 

Thanks,
Cecile

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By referring this back to direct email the rest of us cannot see the information exchanged. What is the status on this issue?

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Hi @jcw

Malwarebytes Anti-malware for Android does not feature web protection which means that it will not block pop-ups you get or prevent redirects when browsing the web.

The way around those popups or redirecting sites is to close the web browser and start over or tap the back button on your Home screen.

You may want to also clear the web browser app data as well.

To do that, go to the Android Settings > General > Apps.

Locate the name of the web browser from the list and tap to open its settings.

You should see a Clear Data button on the following App info screen. If you do not, tap on the STORAGE option where you should find it.

Tap the Clear Data button.

Close settings.

If an app is opening your browser to show you ads you should uninstall that app.

Edited by celee

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