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Gt-truth

JRT an error message while I try to open

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hi

I got an error message of JRT while I try to open it and use it ....

Junkware ramoval tool : error

error during execution ""C:user\name\appdata\local\temp\jrt\get.bat""
Access is denied.

Current version of JRT that I have is 8.0.7 I think

Edited by mrdodrop
some info for JRT version was added

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Are you running JRT with Admin Rights (right-click on JRT.txt, and select Run as Administrator)?

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8 minutes ago, Aura said:

Are you running JRT with Admin Rights (right-click on JRT.txt, and select Run as Administrator)?

yeah . I do

JRT txt ? you mean JRT exe ?

Edited by mrdodrop

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JRT.exe, my bad, yes. Where you able to run JRT without any issue before? Are you running it under a normal boot, or safe boot?

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I have run JRT just now in normal mode and I got that error

and also I have to run JRT tool just before in the normal mode and it is ok no issue but now I have an issue

Edited by mrdodrop

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Did you do any operation that would have affected your system between the last time you ran JRT, and now?

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Which Antivirus did you install? If you disable it, are you able to run JRT?

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even with I do exit of that anti-virus but still the same error !

I am unable to run the tool even with killing "all of my program’s presses" so what I should to do ?

CpWz_23721.png

Edited by mrdodrop
edited the post and add one screenshot

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Hello,

Have you already tried downloading a new copy of JRT.exe? I haven't heard of Twister AV before, are you sure you don't have any other security applications that may be preventing JRT from opening? Try running JRT in Safe Mode, this way I have a better idea if it's something else running in Normal Mode causing the issue.

Edited by thisisu

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5 hours ago, thisisu said:

Hello,

Have you already tried downloading a new copy of JRT.exe?

Hi @thisisu

no. not yet !

5 hours ago, thisisu said:

Hello,

I haven't heard of Twister AV before, are you sure you don't have any other security applications that may be preventing JRT from opening? Try running JRT in Safe Mode, this way I have a better idea if it's something else running in Normal Mode causing the issue.

yes me too first use of Twister anti-virus ! and yeah I have only one anti-virus software installed alongside with MBAM free version and superantispyware and Removal Tool with a newly installed security software like as Malwarebytes Anti-Ransomware and Crystal Security and Twister Antivirus .....

and I just run JRT in the safe mode and that is ok no problem so it may Twister Antivirus is getting in the way ?

anyway I have to go into normal mode and run JRT once again and A smell window of Twister Antivirus get popes-up and it block something as if they consider and block JRT as a virus ?

btw :I see no malwarebytes company name in their detection ! :D

 

CpWz_23724.png

CpWz_23723.png

Edited by Gt-truth
edited the post and add 2 screenshot

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19 hours ago, Gt-truth said:

Hi @thisisu

and I just run JRT in the safe mode and that is ok no problem so it may Twister Antivirus is getting in the way ?

Correct, Twister is wanting to quarantine JRT's script/.bat file which doesn't have a company name. You should be able to use the "Trust" link to allow JRT to run.

The second screenshot with ZHPCleaner is not related to JRT. I suspect this is another false detection though if it's ZHPCleaner by Nicolas. You can Trust that one too if you did download it from his site - https://www.nicolascoolman.com/download/zhpcleaner/

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On 9/27/2016 at 11:14 AM, thisisu said:

Correct, Twister is wanting to quarantine JRT's script/.bat file which doesn't have a company name. You should be able to use the "Trust" link to allow JRT to run.

The second screenshot with ZHPCleaner is not related to JRT. I suspect this is another false detection though if it's ZHPCleaner by Nicolas. You can Trust that one too if you did download it from his site - https://www.nicolascoolman.com/download/zhpcleaner/

yes I know that and  I always do download it from their website ! and I had click on "Trust" link and that it seems resolve the problem ! :D

will . Twister anti-virus had no Malware definitions since two days, so I should be concerned about ? (last software update was in 2014) ?! so should I remove it or no ?

thanks for let me your idea .

 

Edited by Gt-truth

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Considering the fact that neither thisiu nor me have heard of Twister Anti-virus (I might have heard about it, a loooong time ago though), I would uninstall it and go with a more popular one: one that proved to be efficient, is actively maintained and updated as well.

On a side note, you seem to be testing a lot of unknown/lesser popular security software. In the future, it would be good to disable them before attempting to run JRT as they can interfere easily with it.

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Hi Aura

I have no idea way they is flag JRT this is the first time I saw an anti-virus to flagged the junk ware removal tool in that way ! and thanks for your good tips .. my problem is now resolved ~ :) ! this topic now can be locked ! :P thanks !

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Hi All. I used MWB JRT twice within 30 mins. The 1 st time, no problem. The 2nd time I got the error message, even when logged in as Administrator. So I went into Safe Mode and it worked fine the 2nd time. Can't understand why this happened within a mere 30 minuites. 

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