License failed to activate

[bernieamler]

Apparently the Anti-Ransomware program doesn't activate due to some license issue.  I have uninstalled using Revo Uninstaller and re-installed with sam problem.

Don't know what files you would like me to attach (if any)

[1PW]

Hello berniamler and

Using only the native Windows built-in zip utility, please create the following .zip archive files for MBARW developer team analysis:

Please create separate .zip archive files (not .7z or .rar) for the directories:

                        C:\ProgramData\MalwarebytesARW\

                        C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the .zip archives to your next reply.  Thank you for your beta testing contribution to the Malwarebytes Anti-Ransomware (MBARW Beta) project and your valued feedback.

Edited September 22, 2016 by 1PW

[bernieamler]

Requested zip files attached.

MalwarebytesARW.zip

logs.zip

[1PW]

Hello bernieamler and

Thank you for the perfect archives.  Some moderate clean-up should be undertaken before the license activation issue is dealt with.  Rather than a simple re-install of MBARW Beta, please consider a clean install of MBARW Beta8 (v0.9.17.661):

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta8 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 7SP1 x64 system:
                        
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\
                         C:\ProgramData\MalwarebytesARW\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the New version - BETA 8 - now available! topic.
6. Right-click the saved MBARW_Setup.exe file and left-click   Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Even though the free MBARW Beta8 license may still fail to activate, please reply to your topic with the status of your reported issue.  Thank you again for beta testing MBARW and your valued feedback.

 

[bernieamler]

Followed your procedure to the letter and still get the same error message/  I think that I will just give up on this version as a bad job, and uninstall.

BTW my system is still a 32 bit and NOT 64 bit and ls Win 7 SP3 as per your reply above (a typical Windows 7SP1 x64 system)

[1PW]

Hello bernieamler:

What your system is experiencing frequently happens with some very aggressive defensive perimeters.

Using only the native Windows built-in zip utility, please create the following .zip archive file for MBARW developer team analysis:

Please create a .zip archive file (not .7z or .rar) of the directory:

                                                            C:\ProgramData\MalwarebytesARW\

Please attach the .zip archive to your next reply.  Thank you again for your beta testing contribution to the Malwarebytes Anti-Ransomware (MBARW Beta) project and your valued feedback.

Edited September 24, 2016 by 1PW

[Mannaninmaclir]

Similar issue - I tried earlier to install Beta 0.9.4.299 I downloaded some time ago, the "Failed to activate" issue arose; I uninstalled as suggested above using Control Panel (W7) and then successfully downloaded and  installed Beta 8  0.9.17.661. Works OK for me now. Hope this helps.

Bob

 

[bernieamler]

I have deleted and have given up with this release. I'll try again with the next release!!