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Unremovable PUP


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After accidently downloading a file off the internet, I got this PUP called MPC cleaner. Used MB and tried to remove it, but it still doesn't work. Now it blocks my internet connection but leaving it open for Microsoft Edge. My main anti-virus is 360 Total Sec. I also tried to manually remove the PUP from its folder, but it won't let me.

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Hello and :welcome:

I'm Radek and I'll try to help you with your issue.

Before we start please note the following:

  • Analysis and research take some time, also sometimes real life gets in the way, please be patient.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Paste the logs in your posts, attachments make my work harder and more complicated.
  • Stay with me to the end, the absence of symtoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
I can't foresee everything, so if anything unexpected happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

warning.gif Rules and policies

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 


51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware

Please download and install Malwarebytes Anti-Malware, or re-run it if you already have it installed.

  • First of all select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
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