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update attempts for the database fail


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Malwarebytes Anti-Malware stopped updating it's out of date database a few weeks ago saying sometimes that it can not access the database server and other times that an update is unavailable. I have used the uninstall tool and then reinstalled Malwarebytes Anti-malware without any change in behavior. Scans before and after the uninstall find no threats. I have run the special suggested FARBAR scan and mbam-check- to generate the attached files. Thank you for looking into next steps.




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I have rebooted the system as user a couple of times, as admin a couple of times, checking to see if the database update would work. Still same messages sometimes unavailable database and sometimes cannot access server. I have rerun all the scans and attached them so maybe you can tell if rebooting did something. Any more ideas?




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Yes the outstanding issue in CheckResults log  is cleared, unfortunately that has made no difference... Continue please:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.


Download Zemana AntiMalware Free from the following link and save to your Desktop:


  • Double-click software shortcut on the desktop and follow the prompts to install the program.
  • Accept the EULA when offered.
  • If an update is available, click the Update now button.
  • At the end Click Settings (Cog wheel top r/h corner) > Advanced > ''I have read the warning an wish to proceed anyway...
  • Checkmark Auto Launch
  • UnCheckmark Auto Upload
  • Checkmark All Browser Extensions
  • Smart scan settings to replace as deep scan
  • Close all open files, folders and browsers
  • Click scan now and a threat Scan will begin.
  • When the scan is complete, Press report and post the report.


Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....

let me see those logs..

Thank you,




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Thanks for the logs and the update, can you run a clean install one more time please, instructions follow if needed...

Please download MBAM-clean and save it to your desktop.
  • Right-click on mbam-clean.exe icon and select user posted image Run as Administrator to start the tool.
  • It will ask you to reboot the machine - please do so.
  • Run the cleaner tool again, re-boot when complete. <<<---do not miss this step

Download & install the newset MBAM version.

Please download user posted imageMalwarebytes Anti-Malware

Does that make any difference? if no deifference run your system in a Clean Boot mode, try MB again in that mode... Instructions for clean boot at the following link:


Thank you,




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If no remaining issus or concerns we can clean up:

Use the following Uninstaller tool to remove Sophos and Zemana:

Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information)

Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required.

Run the tool, the main GUI will populate with installed programs list,

Left click on Program name to highlight that entry.

Select Action from the Menu bar, then Uninstall from there follow the prompts.

If Uninstall fails open the "Action" menu one more time and use "Force Removal" option


Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

  • Remove disinfection tools <----- this will remove tools we have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…


Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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