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MBAM service Crashes


dephead2004
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Installed beta 8 successfully on a Win10 64 bit PC.

However on boot up Reliability Monitor reports a crash in MBAM service on two consecutive days after install. When started manually after boot no such error occurs

Event viewer  shows an error in MB3service.exe 3.0.0.571 on both occasions.

Attached is the malwarebytesARW folder.

Can you help please?

FAQ
 

MalwarebytesARW.zip

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  • 4 weeks later...

I also had this crash today. MBARW had been running fine for the past month.

It shows version 0.9.17.661 (Beta)

Description
Faulting Application Path:    C:\Program Files\Malwarebytes\Anti-Ransomware\MB3Service.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    MB3Service.exe
Application Version:    3.0.0.571
Application Timestamp:    57bcde7b
Fault Module Name:    ntdll.dll
Fault Module Version:    10.0.14393.206
Fault Module Timestamp:    57dac931
Exception Code:    c0000005
Exception Offset:    00000000000351d3
OS Version:    10.0.14393.2.0.0.768.101
Locale ID:    4105
Additional Information 1:    5dd3
Additional Information 2:    5dd3417b7258741beffcddc272869a60
Additional Information 3:    7ef2
Additional Information 4:    7ef24a6048b5cd53097ac723e1eeccc6
 

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Hello Davec33 and :welcome::

I will be requesting you post follow-up information that should provide developers/staffers with enough data to start.  Using only the native Windows built-in zip utility, please create the following .zip archive files for MBARW developer team analysis:

                              "%ProgramData%\Malwarebytes\Malwarebytes Anti-Ransomware\"
                              "%ProgramData%\Malwarebytes\MBAMService\logs\"
                              "%ProgramData%\MalwarebytesARW\"
                              "%SystemRoot%\Minidump\"

Please attach the .zip archives to your next reply.  Thank you for your beta testing contribution to the Malwarebytes Anti-Ransomware (MBARW Beta) project and your valued feedback.

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