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pup.optional.winyahoo not being removed


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  • Root Admin

Hello @Unknown_Gamer and :welcome:

Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed, please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large, then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
  • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable, it is unlikely, but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous; please be patient. Often we are also in a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to clean up all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)

STEP 01
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections.
When RKill runs, it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process and does not delete any files, after running it, you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill, you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1 | Link 2

  • On Windows XP Double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear, this is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer; you will need to run the application again.

STEP 02

 

Please run a Threat Scan with MBAM. If you're unable to run or complete the scan as shown below, please see the following:
MBAM Clean Removal Process 2x
When reinstalling the program, please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

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Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 9/13/2016
Scan Time: 2:59 AM
Logfile: 
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.09.13.04
Rootkit Database: v2016.08.15.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: build

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 457689
Time Elapsed: 8 min, 14 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 4
PUP.Optional.CrossRider, HKLM\SOFTWARE\CLASSES\INTERFACE\{55555555-5555-5555-5555-550755565577}, , [b3f5fd740298cc6a9e39707b55af946c], 
PUP.Optional.CrossRider, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{55555555-5555-5555-5555-550755565577}, , [3078fa774e4c4de900d7816ab05432ce], 
PUP.Optional.CrossRider, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{55555555-5555-5555-5555-550755565577}, , [e8c0a5cc4654d95d37a0935815efc33d], 
PUP.Optional.WinYahoo, HKU\S-1-5-21-2680031848-668813617-552983548-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2F23AB71-4AC6-41F2-A955-EA576E553146}, , [5058f879534747efdd8e06c371910ff1], 

Registry Values: 6
PUP.Optional.CrossRider, HKLM\SOFTWARE\CLASSES\INTERFACE\{55555555-5555-5555-5555-550755565577}, ICrossriderBHO, , [b3f5fd740298cc6a9e39707b55af946c]
PUP.Optional.CrossRider, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{55555555-5555-5555-5555-550755565577}, ICrossriderBHO, , [3078fa774e4c4de900d7816ab05432ce]
PUP.Optional.CrossRider, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{55555555-5555-5555-5555-550755565577}, ICrossriderBHO, , [e8c0a5cc4654d95d37a0935815efc33d]
PUP.Optional.WinYahoo, HKU\S-1-5-21-2680031848-668813617-552983548-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page, https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f[297f323f5248de589f1a5d5fd62ed927]D1%26b[297f323f5248de589f1a5d5fd62ed927]DIE%26cc[297f323f5248de589f1a5d5fd62ed927]Dus%26pa[297f323f5248de589f1a5d5fd62ed927]DWincy%26cd[297f323f5248de589f1a5d5fd62ed927]D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr[297f323f5248de589f1a5d5fd62ed927]D1716391913%26a[297f323f5248de589f1a5d5fd62ed927]Dwbf_pwrisofs_16_18%26os_ver[297f323f5248de589f1a5d5fd62ed927]D10.0%26os[297f323f5248de589f1a5d5fd62ed927]DWindowsB10BPro, %4, %5
PUP.Optional.WinYahoo, HKU\S-1-5-21-2680031848-668813617-552983548-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2f23ab71-4ac6-41f2-a955-ea576e553146}|URL, https://us.search.yahoo.com/yhs/search?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f[5058f879534747efdd8e06c371910ff1]D4%26b[5058f879534747efdd8e06c371910ff1]DIE%26cc[5058f879534747efdd8e06c371910ff1]Dus%26pa[5058f879534747efdd8e06c371910ff1]DWincy%26cd[5058f879534747efdd8e06c371910ff1]D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr[5058f879534747efdd8e06c371910ff1]D1716391913%26a[5058f879534747efdd8e06c371910ff1]Dwbf_pwrisofs_16_18%26os_ver[5058f879534747efdd8e06c371910ff1]D10.0%26os[5058f879534747efdd8e06c371910ff1]DWindowsB10BPro&p={searchTerms}, %4, %5
PUP.Optional.WinYahoo, HKU\S-1-5-21-2680031848-668813617-552983548-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2f23ab71-4ac6-41f2-a955-ea576e553146}|TopResultURLFallback, https://us.search.yahoo.com/yhs/search?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f[4e5a422fb0eab185fb7084453cc6ce32]D4%26b[4e5a422fb0eab185fb7084453cc6ce32]DIE%26cc[4e5a422fb0eab185fb7084453cc6ce32]Dus%26pa[4e5a422fb0eab185fb7084453cc6ce32]DWincy%26cd[4e5a422fb0eab185fb7084453cc6ce32]D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr[4e5a422fb0eab185fb7084453cc6ce32]D1716391913%26a[4e5a422fb0eab185fb7084453cc6ce32]Dwbf_pwrisofs_16_18%26os_ver[4e5a422fb0eab185fb7084453cc6ce32]D10.0%26os[4e5a422fb0eab185fb7084453cc6ce32]DWindowsB10BPro&p={searchTerms}, %4, %5

Registry Data: 1
PUP.Optional.WinYahoo, HKU\S-1-5-21-2680031848-668813617-552983548-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page, https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=fBad: (https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr%3D1716391913%26a%3Dwbf_pwrisofs_16_18%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro),,[198f0b661783023491bb8eeb768ef808]D1%26bBad: (https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr%3D1716391913%26a%3Dwbf_pwrisofs_16_18%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro),,[198f0b661783023491bb8eeb768ef808]DIE%26ccBad: (https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr%3D1716391913%26a%3Dwbf_pwrisofs_16_18%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro),,[198f0b661783023491bb8eeb768ef808]Dus%26paBad: (https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr%3D1716391913%26a%3Dwbf_pwrisofs_16_18%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro),,[198f0b661783023491bb8eeb768ef808]DWincy%26cdBad: (https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr%3D1716391913%26a%3Dwbf_pwrisofs_16_18%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro),,[198f0b661783023491bb8eeb768ef808]D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26crBad: (https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr%3D1716391913%26a%3Dwbf_pwrisofs_16_18%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro),,[198f0b661783023491bb8eeb768ef808]D1716391913%26aBad: (https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr%3D1716391913%26a%3Dwbf_pwrisofs_16_18%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro),,[198f0b661783023491bb8eeb768ef808]Dwbf_pwrisofs_16_18%26os_verBad: (https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr%3D1716391913%26a%3Dwbf_pwrisofs_16_18%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro),,[198f0b661783023491bb8eeb768ef808]D10.0%26osBad: (https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_pwrisofs_16_18&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dus%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1QzutC0CzzyBtB0CyEtAtD0DzztCtByBzytBtN0D0Tzu0StCyDzztAtN1L2XzutAtFtBtCtFtCtFtCtN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StDtA0D0F0AtDyD0BtGyCyEyD0DtGtDyDtAtBtGyD0C0EyBtG0FtB0B0EyByB0A0AtAzy0B0A2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyEyE0BtAyC0DzztGtA0CtC0AtGyEtD0B0CtGzyyB0C0DtG0D0Azz0AyC0BtDyDtB0ByE0C2QtN0A0LzuyE%26cr%3D1716391913%26a%3Dwbf_pwrisofs_16_18%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro),,[198f0b661783023491bb8eeb768ef808]DWindowsGood: (www.google.com)B10Good: (www.google.com)BPro, %4, %5

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

 

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  • Root Admin

Please don't use quote or other forum tags. If possible please attach all logs. The forum software can often post invalid characters.

The logs show that you did not have MBAM remove the threat. Please run again and make sure you have MBAM remove the items found.

 

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Please restart the computer first and then run the following steps and post back the logs when ready.

STEP 04
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

STEP 05
Let's clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista / Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done, you'll see: Pending: Please uncheck elements you don't want to be removed.
  • Now click on the Report button and a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look at the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up, click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want to be restored > now click on Restore.

STEP 06
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View Log file (bottom left-hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found, please confirm that result.

STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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The logs indicate that your computer is setup, as though it were on a Business Domain but it cannot find it. You should remove it from the Domain if this is a home computer.

The license activation for Microsoft is failing as well since it cannot find the server.

Error: (09/17/2016 02:57:37 AM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=TimerEvent


You're also running µTorrent which can easily help get your computer infected. I would highly recommend not using µTorrent to keep your computer and data safe.

The logs also show you're running a couple of iObit software applications.

The company behind this product was found to be stealing the MBAM database.
Personally I would not trust installing any software from a company that resorts to stealing someone's technology to sell their product.
Please see the following links and make up your own mind if you want to keep this on your system. If needed, your malware helper can help you remove it.

 

Please run the following and then let me know how the computer is running after this.


Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Thanks

 

 

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Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome

I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome.

You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed.

Then I need you to go to >> Google Sync << and sign into your account.
Scroll down until you see the reset sync button and click on the button
At the prompt click on Ok.

.
Reset Your Browser Settings
.

  1. In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines)
  2. Select Settings.
  3. At the bottom, click Show advanced settings…
  4. Scroll down until you see “Reset settings”, Then click on the button Reset Settings.
  5. In the dialog that appears, click Reset.

.
Close Chrome and restart it and check it out for me please

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Unless it's in your actual router (very unlikely) it is just a simple trick in browser manipulation. Taking your time and properly cleaning the add-ons, and settings will remove this type of redirection. Please try again in resetting browser settings. Then let check each browser and let me know if it's gone or if not which one remains having an issue.

Thanks

 

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