Play-Bar.net

[Jtford]

I currently have an issue with my chrome browser specifically. I have an extra search bar underneath my actual google search(image attached). When I use this seach bar it redirects to Play-bar.net and then to bing. I have tried resetting my chrome multiple times yet nothing works. I have no extensions running or suspicious programs. I have used many malware services yet nothing seems to find the issue. Anything helps. Thank you.

[AdvancedSetup]

Hello @Jtford   and

Someone from our Support Team will be in touch with you shortly to assist you.

Thank you

 

[Jtford]

@AdvancedSetup ok Thank You.

[Maurice Naggar]

Hello.
I will be guiding you as we go forward.  I do need to see diagnostic information from this system.
I would like to ask that you always attach any report or file I ask for, from time to time.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed, please print out these instructions.

• Please do not post logs using CODE, QUOTE, or FONT tags. Just always attach files / reports.
•     
• Please enable your system to show hidden files: How to see hidden files in Windows
• Make sure you're subscribed to this topic:
• Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
• Removing malware can be unpredictable, it is unlikely, but things can go  wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen / flash drive
• Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
• The removal of malware is not instantaneous; please be patient. Often we are also in a different Time Zone.
• Perform everything in the correct order. Sometimes one step requires the previous one.
• If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
• You can check here if you're not sure if your computer is 32-bit or 64-bit
• As we go along, from time to time, Windows User Account Control ( U A C ) will prompt whether to allow a tool or procedure to proceed forward.  Approve the Windows’ UAC prompt on by clicking on Continue or Yes.
•  
•  
• When we are done, I'll give you instructions on how to clean up all the tools and logs
• Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
• Your topic will be closed if you haven't replied within 3 days.

I would suggest you do all you can with these tips on Chrome browser.

You can force Chrome to start in reduced mode, called Incognito mode, by putting a parameter at startup.
First, close any prior instances of Chrome via Task Manager.
Then press Windows-key+R for the RUN option and then put a command line similar to this {do use COPY & PASTE}
 
chrome.exe -incognito


Starting Chrome in Incognito mode may work for you, and allow you to make "changes" or tweaks in it.
Note also, Incognito mode is also an option in the Chrome menu  {as long as it can start}.


Other suggestions, for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys to get menu for clearing browsing data:

Check "Empty the cache"
"Delete cookies and other site and plug-in data"
and press Clear browsing data button

Still in Chrome, press ALT+F then Settings
Click Extensions on the left.
Closely review the browser extensions that are listed.  Disable any that you are not familiar with or that you do not trust.

Also see these Google - Chrome articles  and take appropriate measures !!
Reset browser settings
https://support.google.com/chrome/answer/3296214

Search engine and other settings taken over by an unwanted program
https://support.google.com/chrome/answer/2765944?hl=en&ref_topic=3227046


fyi, the general Google Chrome help online  http://support.google.com/chrome

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!