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Anti-ransomware is disabled in windows 10


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Hello RusoMolinari and :welcome:

Please consider left-clicking the "Follow" button, near the upper-right corner of your topic, to receive timely notifications of updates to your topic.

As many improvements and fixes have been included with the release of MBARW Beta8 v0.9.17.661, it is strongly recommended this upgrade be made to the system in question.

Reference: New version - BETA 8 - now available!.

After the upgrade to MBARW Beta8, please reply to this topic with the status of the system in question.  Thank you for beta testing MBARW and your valuable feedback.

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Hello RusoMolinari:

Please consider left-clicking the "Follow" button, near the upper-right corner of your topic, to receive timely notifications of updates to your topic.

Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta8 (v0.9.17.661):

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 10 x64 system:
                        
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the New version - BETA 8 - now available! topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

 

Edited by 1PW
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On 9/9/2016 at 7:22 PM, 1PW said:

Hello RusoMolinari:

Please consider left-clicking the "Follow" button, near the upper-right corner of your topic, to receive timely notifications of updates to your topic.

Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta8 (v0.9.17.661):

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 10 x64 system:
                        
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the New version - BETA 8 - now available! topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

 

I recommended but still does not work ...

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Hello RusoMolinari:

If all else is well with the Windows 10 system in question, the MBARW Beta8 clean install should have afforded the highest degree of success.

Using the native Windows 10 built-in zip utility, please create the following .zip archive file for MBARW developer team analysis:

Please create a .zip archive file (not .7z or .rar) of the directory C:\ProgramData\MalwarebytesARW\.

Please attach the .zip archive to your next reply.  Thank you again for your beta testing contribution to the Malwarebytes Anti-Ransomware (MBARW Beta) project and your valued feedback.

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Hello RusoMolinari:

Thank you for the archived directory you have attached.  Your system's MBARW Beta8 installation appears to have failed to activate its free license.

For the free embedded MBARW Beta8 license to activate, and normal subsequent operations, a permanent path must exist between the MBARW Beta8 program, its files, and any URLs within the following Internet domain names:

                        mwbsys.com  and  malwarebytes.org

Please ensure that if any sort of proxy setting, HOSTS file entry, web filter/third party firewall applications are in use, that the above are regarded as Trusted.

A 3rd party security application may require the following permanent file exclusion:

             %ProgramFiles%\Malwarebytes\Anti-Ransomware\MBAMService.exe

After verifying the above, please update this topic with your system's status.  Thank you again for participating in the MBARW Beta testing program and your valued feedback.

 


 

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