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BSOD when interacting with Windows 10 Pro DVD


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Hi there,

Just wanted to report a 100% repeatable BSOD issue with Malwarebytes Anti-Ransomware Beta.

BSOD occurs when either copying or compiling an ISO of the Windows 10 Pro 64bit OEM DVD. Also tried simply copying the DVD contents to different locations, but still same BSOD at the same point.

THe BSOD is always "Page fault in non-paged area" and the file currently being copied when the BSOD occurs seems to be bootsect.exe.mui

Anti-ransomware version is 0.9.16.484 & Windows 10 Pro 64bit version is 1511 build 10586.318

Disabling Anti-ransomware stops the BSOD from occurring.

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Hello RampantTech and :welcome:

Please consider left-clicking the "Follow" button, near the upper-right corner of your topic, to receive timely notifications of updates to your topic.

Using the native Windows built-in zip utility, please create the following 2, separate, .zip archive files for MBARW developer team analysis:

1. Create a .zip archive file (not .7z or .rar) of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
2. Create a separate .zip archive file (not .7z or .rar) of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the 2 .zip archives to your next reply.  Thank you for your beta testing contribution to the Malwarebytes Anti-Ransomware (MBARW Beta) project and your valued feedback.

Edited by 1PW
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Hello RampantTech:

Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta8:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows x64 system:
                        
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the New version - BETA 8 - now available! topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.
W and your valued feedback.

 

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Hello RampantTech:

If any small memory dump .dmp files that coincide with the observed BSOD incidents were written to "%SystemRoot%\Minidump\", please take extra care to preserve those .dmp files for possible expert analysis.

Thank you.

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