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License Problem


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Hello KenW:

Your MBAM Premium license re-activation issue can only be resolved by contacting the Malwarebytes Help Desk at: https://support.malwarebytes.org/customer/portal/emails/new?b_id=6438

Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):

  • Name of purchaser.
  • Email address of purchaser.
  • Date of purchase.
  • cleverbridge reference number (or details about the seller, if it was NOT the Malwarebytes online store).
  • MBAM license ID and Key information.
  • Screen shots of any error messages or other dialogs.

Thank you always for your patience and understanding.

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Hi, @KenW:

405?

I've heard of 403 and 404, but not 405.:unsure:

In any event, @1PW is correct -- unless/until someone from the Help Desk pops in over this long holiday weekend, your best bet is a Help Desk ticket for email support.
Even if someone does respond here, they may not be able to research or resolve this until Tuesday.

>>If you have not already used the Trial on this system for this program version, you can perform a CLEAN reinstall.  You ought be offered the 14-Trial by default during the setup wizard.  If you do not see it, then it means it has already been used for this program version on this system and is no longer available.

Sorry about that,

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