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Neverquest please help


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Hello,

This bug has infected the user computer, blocked network access and has caused the user banking facility to block user until the bug is removed. Have run basic antivirus scan and mwb in both safe and regular mode. Still not gone... started to read an old thread but was closed to new content. Any help would be super appreciated.

Kat

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Yes I am afraid it is, the business will be closed for the next three days, so unfortunately even 1 hour doesn't actually help me. I thank you for the effort! Have a great holiday weekend. I will check back on Tuesday if we haven't taken it to a big box store for the tech boys to play with there.

Thanks again!

Kat

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  • Staff

Hello Kat,

When you're back in the office, please do the following:

This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.

Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

Note: You need to run the version compatible with your system

**After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open -- DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

•Double-click to run it. When the tool opens click Yes to the disclaimer.

Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

•Click the Scan button.

•When the scan has finished, it will make a log (FRST.txt) in the same directory the tool is run. Please attach the FRST.txt in your reply.

•The first time the tool is run, it also creates another log named Addition.txt. Please attach that to your next reply as well.

 

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