Windows 7 update KB3175443 failure

[siltyclaycorvair]

Hello,

I did a restart, then the command, and this error message was returned: Access is denied.

Jeff

[siltyclaycorvair]

2 hours ago, Aura said:

HKEY_LOCAL_MACHINE\COMPONENTS

Hello Yoan,

Do I type quote marks on each end of this?

Jeff

[Aura]

There's no need. In the command, enter regedit and press on Enter. This will open the Registry Editor. On the left, you'll see a folder called HKEY_LOCAL_MACHINE. Click on the little on its left to drop down the other folders below it. Do you see one called COMPONENTS?

[siltyclaycorvair]

Hello,

Yes.

Jeff

[Aura]

Good Click on the COMPONENTS folder, then click on the File menu in the top-left corner, then select Unload hive, and it should dissapear. From there, try to copy/paste the COMPONENTS file.

[siltyclaycorvair]

Hello,

Procedure followed, access denied, see results attached.

Jeff

COMPONENTS Doc1.docx

[Aura]

Boot your computer in Safe Mode (use the F8 method), and try to the copy the COMPONENTS file from there. Does it works?

http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/#windows7

[siltyclaycorvair]

Hello,

Here it is.

Jeff

 

COMPONENTS.zip

[Aura]

Thank you Follow the instructions below please.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Right-click on your Desktop, select New and click on Text Document. Name it fixlist (make sure it's a .txt file) and press on Enter;
• Open the file you just created and copy/paste the content below in it, then save it (Ctrl + S);
  

  CMD: dir C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18426_none_11b944732f0c797b
  

• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• Click on the Fix button;
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
• Copy and paste its content in your next reply;
  

[siltyclaycorvair]

Hello,

The file you requested is attached. I believe I followed you directions correctly.

Thanks,

Jeff

Fixlog 9-10-16.txt

[Aura]

You did, thank you Now follow the instructions below please.

Download the 64-bit version of GrantPerms and save it on your Desktop. Then, right-click on it and select Run as Administrator. Copy/paste the following in the text area.

C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18426_none_11b944732f0c797b\bing.ico
C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18426_none_11b944732f0c797b\ieUnatt.exe
C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18426_none_11b944732f0c797b\Microsoft-Windows-IE-InternetExplorer-ppdlic.xrm-ms
C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18426_none_11b944732f0c797b\Windows Feed Discovered.wav
C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18426_none_11b944732f0c797b\Windows Information Bar.wav
C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18426_none_11b944732f0c797b\Windows Navigation Start.wav
C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18426_none_11b944732f0c797b\Windows Pop-up Blocked.wav
C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18426_none_11b944732f0c797b

Once done, click on the List Permissions button, and after a few seconds, a log should open in Notepad. Copy/paste the content of the log here.

[siltyclaycorvair]

Hello,

Here it is, attached.

Jeff

Perms.txt .txt

[Aura]

Hi Jeff,

Just to let you know I didn't forget about you. When I get home tonight, I'll put together a first fix to see if it allows the Windows Update install to go through, and if it didn't, I have a second solution I would like to try.

Sorry for the delay!

[siltyclaycorvair]

Hello Yoan,

Thank you for your help.  I'll signin later this afternoon again.  By the way, when I powered up my computer this morning, I remembered to do the F8 method, and Safe Mode selection and I left the screen. After a few moments I returned to see the Win7 blue screen with the message "Failure converting Windows Updates. Reverting changes. Do not turn off your computer." I don't remember seeing this other times when I Safe Mode started. It took about 10 minutes to get to my login screen. Is this a problem?

Thanks,

Jeff

[Aura]

Why did you try to boot in Safe Mode?

Also, follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
  

  wusa /uninstall /KB:3170106

• Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
  

[siltyclaycorvair]

Hello Yoan,

I booted in safe mode, when I remembered to do it, because of your instructions on Sept 2, which upon re-reading, I mis-understood  to mean I was to boot every time in safe mode.

Next, I'll follow your latest and post the results.

Thanks, Jeff

[siltyclaycorvair]

Hello,

The command uninstalled the update.  Then at completion, my computer by itself went to:

• config Win Updates
• shut down
• starting Windows
• preparing to config Win Updates
• ran to 67% complete were it remained for 15± minutes (didn't see if it went past 67%)
• shut down for 3 to 4 minutes on the screen
• black screen
• starting Win blue screen
• prepare to config Win Updates
• ran to 67% complete were it remained for 10± minutes (didn't see if it went past 67%)
• failure config Win Updates, reverting changes
• shut down
• starting Windows
• prepare to config Win Updates
• failure to config Win Updates
• reverting changes ( on blue screen for 13± minutes)
• window login
• I signed into this forum after starting Firefox

What is next?

Thanks, Jeff

[Aura]

Please upload the new CBS.log and WindowsUpdate.log for me. Maybe this time, the error message will be different. Basically, we uninstalled the update that was associated with the components Windows was hanging on when installing your update, in a hope that it will allow it to go through.

[siltyclaycorvair]

Hello,

Here is the update log attached.  I am working on uploading the cbs .txt file now, and will post the link tonight.  By the way, I may not be able to devote my full attention to this forum on Wednesday and Thursday of this week.

WindowsUpdate.log

Thanks,

Jeff

Edited September 13, 2016 by siltyclaycorvair
added text

[siltyclaycorvair]

Hello,

Here is the CBS.txt link

https://www.dropbox.com/s/7tllro51sc6ukws/cbs.txt?dl=0

Thank you.

Jeff

[Aura]

Let's try something. My guess is that it'll return an error, but I would like to see just in case.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
  

  wusa /uninstall /KB:3175443

• Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
  

 

[siltyclaycorvair]

Hello,

The result is a message: "The update KB3175443 not installed on this computer."

Jeff

[Aura]

Expected. Alright, follow the instructions below please.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Right-click on your Desktop, select New and click on Text Document. Name it fixlist (make sure it's a .txt file) and press on Enter;
• Open the file you just created and copy/paste the content below in it, then save it (Ctrl + S);
  

  CMD: dir C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18376_none_11c915d12effdc3d
  

• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• Click on the Fix button;
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
• Copy and paste its content in your next reply;
  

[siltyclaycorvair]

Hello Yoan,

here it is:

Fix result of Farbar Recovery Scan Tool (x64) Version: 12-09-2016
Ran by Miller (13-09-2016 17:14:54) Run:3
Running from C:\Users\Miller\Desktop
Loaded Profiles: Miller (Available Profiles: Miller)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CMD: dir C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18376_none_11c915d12effdc3d
*****************

========= dir C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18376_none_11c915d12effdc3d =========

 Volume in drive C is OS
 Volume Serial Number is E4F8-E07A

 Directory of C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18376_none_11c915d12effdc3d

07/15/2016  02:57 PM    <DIR>          .
07/15/2016  02:57 PM    <DIR>          ..
04/30/2013  12:55 AM             5,430 bing.ico
06/10/2016  04:03 PM           144,384 ieUnatt.exe
06/11/2016  02:52 AM             2,956 Microsoft-Windows-IE-InternetExplorer-ppdlic.xrm-ms
06/10/2009  03:38 PM            19,884 Windows Feed Discovered.wav
06/10/2009  03:38 PM            23,308 Windows Information Bar.wav
06/10/2009  03:38 PM            11,340 Windows Navigation Start.wav
06/10/2009  03:38 PM            85,548 Windows Pop-up Blocked.wav
               7 File(s)        292,850 bytes
               2 Dir(s)   9,565,343,744 bytes free

========= End of CMD: =========

==== End of Fixlog 17:14:54 ====

Thanks,

Jeff

[Aura]

Alright, now let's try something. We'll delete that folder and see if the update goes through. If not, we'll recreate it and populate it with the files that belongs there and see if the update goes through this time.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Right-click on your Desktop, select New and click on Text Document. Name it fixlist (make sure it's a .txt file) and press on Enter;
• Open the file you just created and copy/paste the content below in it, then save it (Ctrl + S);

  CloseProcesses:
  CreateRestorePoint:
  
  C:\Windows\WinSxS\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.18376_none_11c915d12effdc3d
  

   

• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• Click on the Fix button;
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
• Copy and paste its content in your next reply;

Edited September 13, 2016 by Aura