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False Positive: Copitrak Executable


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False positive report. We use a product called Copitrak for managing printer usage, and routing of scans to a local folder. One of the files is a process monitor (lrprocmon.exe) which is attached. Ran it through a few other scans, all seems fine.

It quarantined the file and asked me to reboot. I rebooted and then it came up again because apparently we have a script running that pushes those files to a folder on the local drive every time you boot. Asked me to reboot again. After that I was going to perform an exclusion but then I noticed the protection was disabled and I couldn't enable it any further, much like the previous 3 or 4 posts from yesterday. Tried starting the program, rebooting the computer, nothing. Tried adding the exclusion anyway and it allowed me to pick the file but it never showed up in the list.

I come in today and boot up the machine and all is well. The app is enabled and protected. I was then able to add the file to the exclusion list.

Malwarebytes Anti-Ransomware.zip

logs.zip

LtProcMon.zip

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Hello Rxn_ and :welcome:

Available data strongly suggests a false positive, and since the following pathname has been entered in MBARW GUI -> Exclusions, and the binary has been uploaded to the developers, please allow the entry to remain until you are requested to remove it:

                         C:\Copitrak\LtProcMon.Exe

Reference: https://www.virustotal.com/file/279b9847a23d695f2613c1f89cd4b1b959dc2872f48281edb9e9a5f975d6e1a2/analysis/ Unsigned

At any time, a MBARW development team member, QA team member or Staffer may request the above temporary exclusion be altered/deleted.

Thank you for beta testing MBARW and your valuable feedback.

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