Malwarebytes deleted my desktop!?!

[DeadHill]

I was using Malwarebytes Anti-Malware yesterday, and it found and deleted some malwares. Today I was using my laptop and suddenly windows throws a pop-up in my face which says that Malwarebyte needs to restart my laptop, and then it restarts my laptop. When my laptop turned on everythin was okay, until I etered my User. The screen was comletely black exept for one tab which says options, the only things I could do is "ctrl-alt-del". I did that and I opened my task manager, I found out that the only tab was called "wscript.exe" and then opened my browser using task manager, what to do now? How to get my desctop back?

[daledoc1]

Hello and , @DeadHill:

It sounds as if the malware has damaged the system (although it doesn't quite make sense that you ran MBAM yesterday OK and now, today, it asks to restart the computer).

In any event, can you boot into Windows Safe Mode?

We do not know your version of Windows, so here are some tutorials for that -- select the one that applies to your version of Windows:

Safe Mode - Vista

Safe Mode - Windows 7

Safe Mode - Windows 8/8.1

Safe Mode - Windows 10

We will go from there.

Thank you,

P.S. As deeper work on this system will be needed for cleanup and repair, the forum mod team might move this thread to the malware removal section of the forum for one-on-one help by a trained expert. No worries, though.

[DeadHill]

I can't boot into safe mode, it just tries to restart until I turn my laptop off using the power button.

 

Edited August 30, 2016 by DeadHill

[daledoc1]

Please tell us: What version of Windows are you running (Vista, 7, 8, 8.1, 10)?

Thank you,

[DeadHill]

Windows 10

[daledoc1]

OK, thanks.

In the interest of time, I suggest that you please start a new, separate topic in the Malware Removal Section HERE, explaining the situation.

You may wish to copy/paste the link to THIS thread into that new post, to give the helpers a head start:

https://forums.malwarebytes.org/topic/187653-malwarebytes-deleted-my-desktop/

Once you have posted there, please wait for one of the helpers to assist you.  I suggest that you not try any self-medication, as that could make the recovery more difficult.
While you are waiting for help, I suggest reading this pinned topic.  It explains how the malware removal process works.

Thanks for your patience.

[daledoc1]

Hi:

I see you have created a new post in the malware removal area here:

Please wait for one of the malware experts to assist you with cleanup and repair.

Thank you again for your patience,

[Maurice Naggar]

Locking the thread while other thread is under way.