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tech support scam


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Got caught in a tech support scam - remote user logged into my system and advised found Torpig, thousands of errors, etc.  and gave info on costs to resolve. Contacted a friend at that point who advised to shut down the machine.  When friend arrived, she shut down the remote connection window (it was still running although I had shut down the machine), ran malwarebytes (nothing detected) and MSE (nothing detected). Helper also deleted remote connection program (hopefully).  Have attached logs per instructions.  Do not know if there is any infection or not, but would like to be sure this machine is clean before doing anything else.  An email sent to a known correspondent was received as plain text and dumped into her junk folder, so I am concerned.  Thanks and I look forward to hearing from you.

FRST.txt

Addition.txt

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Hello and :welcome:

There is one suspicious startup entry I would like to check out.

 

FRST.gif Fix with Farbar Recovery Scan Tool

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif


icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

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Your computer seems clean. 

Please change Microsoft Security Essentials with some better antivirus (Avira/Avast/Avg/Bitdefender in free variant) | (Eset in paid variant). It is not good protection at all. Yesterday I was assisting a client who was infected with well known malware downloader (that should be easily detected by every antivirus/antimalware) that installed bunch of other browser hijacker and advertising adware and also a tech support scam on top of everything. He had endpoint versions of Microrosft antivirus. 

There are ransomware infections everywhere and this is really serious thing, you should not play with it, it is not a simple adware showing advertisements, this is a real thing that can hurt.

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Thanks very much.  And, yes, it's been on the list to get some other antivirus on there - MSE was downloaded as a stopgap measure and replacing it now goes to the top of the to-do list for both of our computers.  Again, thanks for your help (and the gentle admonition...)  Trot

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