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We are not:
A pop-up blocker, cookie cleaner, anti-virus, firewall nor do we monitor email providers.

We don't prefiter web pages. That is your web browsers + antivirus along with the firewalls job.

We remove **Malware**
Malwarebytes doesn't automatically remove legit programs but we can assist in removal of programs you do not want.

We can check for Malware

 

You might want to print this out
Take your time

This should work unless it is tied to Chrome which will require a additional fix after this.

If you get stuck on any step, just move on to the next step.

**Close all browser's, Chrome, Fire Fox or Internet Explorer before running the tools**

Start Task Manager
To start Task Manager, take any of the following actions:
Press CTRL+ALT+DELETE, and then click Task Manager.
or
Press CTRL+SHIFT+ESC.

End the process for **all** browser's


Disable your AntiVirus and AntiSpyware applications (Not Malwarebytes) **if possible**, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.  Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link :
http://forums.whatthetech.com/index.php?showtopic=96260


**Step 1:**

Please open Malwarebytes.
 
Open Malwarebytes (MBAM) > History > Quarantine > Delete All
Open Malwarebytes (MBAM) > History > Application Logs > Delete All
 
Click the Settings Tab
Click Advanced Settings make **sure** Enable Self-Protection Module is **unchecked**

Now Right Click the MBAM icon down by the clock and select Exit

Install the Malwarebytes Anti-Malware latest database by following the link below.

http://downloads.malwarebytes.org/file/mbam/

Save the file and double-click it to begin the installation.
It will install over the top so you won;t need to add your ID / Key


Potentially Unwanted Programs (PUPs)

You will need to modify your MBAM settings, if you haven't already, and want them checked for removal.  By default it will scan them but will not mark them for removal.

Please open Malwarebytes.
 
Click the Settings Tab

Click the Detections and Protection Tab
**check** Scan for RootKits.
**check** Use Advanced Heuristics

Non-Malware Protection
Change the Action for (PUP) and (PUM) to treat Detections as Malware

Run a new **Threat** scan and **quarantine** / **Remove** whatever is found.


**Step 2:**

This is a two step process.

First run you use **Scan**
Second run you use **Clean**

Please download **AdwCleaner** from here: You should see a Green Tab to click to download
http://forums.whatthetech.com/index.php?autocom=downloads&showfile=55
or
https://toolslib.net/downloads/viewdownload/1-adwcleaner/

 

Double click on AdwCleaner.exe to run the tool.

    Click on **Scan** Button.
    A logfile will automatically open after the scan has finished. Please attach that log in your reply.
    You can find the logfile at C:\AdwCleaner [Sn].txt ('n' is the number of scan actions performed).

    
Once the **Scan** part is finished you will be able to click the **Clean** button

This tool might remove add-ons that you added by choice like Ask Toolbar.
Please uncheck / untick any items you don't want to remove.

    Click the **Clean** Button.
    It will require a reboot, so please be sure to close any other open programs first.
    A text file will open after the restart.    
        
Please attach that log file in your reply.
You can find the logfile at C:\C:\AdwCleaner [Cn].txt ('n' is the number of clean actions performed).

Please save using the default Notepad format,
DO NOT USE WORD or any other office type of software.
DO NOT COPY & PASTE the log, send it as an attachment.
Reply to THIS ticket, DO NOT create a new one.


How to use AdwCleaner
https://www.youtube.com/watch?v=EYWYxPFXbK0

 

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