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I am faced with a problem activating the latest version of Malwarebytes


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Hi,

 

My Malwarebytes version (2.0.1.1004) is licensed and activated well. Also, Database version is v2016.08,23. However, when trying updating the current version of Malwarebytes (2.0.1.1004), I was prompted with there is a new version of Malwarebytes, and then when I tried upgrading to the latest version  of Malwarebytes, I was prompted with that "There is a problem with your license key" (screen shot below)

 

 

There%20is%20a%20problem%20with%20your%2

 

 

Notice: when I installed my Anti-Malware_ Version 1.51.1.1800_3, and activated it with the ID and key , and when I upgraded to version (2.0.1.1004), I noticed that the program was activated automatically without any problems.

Edited by cooperator
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19 hours ago, AdvancedSetup said:

Please contact our Malwarebytes Home Product Support for further assistance. We are unable to assist you with most licensing issues here on the forums.

Thank you

 

Thanks a lot,

 

I've emailed the Home Product Support agents, and I hope they will be replying to me.

Also, do you not think they have a live chat session.(I've read in that page of Product Support "Currently only English speaking agents are available for Live Chat. We will translate non-English requests to the best of our ability." )

 

P.S. Have you had a look at my screen shot having the error code which faced me when trying to upgrade to the latest version of Malwarebytes.

Also, I have NOT been faced with a problem activating my product when upgrading from version 1.51.1.1800_3 activated with the ID and key  to version (2.0.1.1004).

when I installed my Anti-Malware_ Version 1.51.1.1800_3, and activated it with the ID and key , and when I upgraded to version (2.0.1.1004), I noticed that the program was activated automatically without any problems.

 

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