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False Positive Cannot Restore HxTsr.exe


daveywoodard
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Hello daveywoodward and :welcome:

Available data strongly suggests a false positive, and if it has not already been done, you may wish to make the following temporary full pathname file entry in MBARW GUI Dashboard -> Exclusions:

    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.7167.40727.0_x64__8wekyb3d8bbwe\HxTsr.exe

Reference: https://www.virustotal.com/file/66715AAEBE6FA2964F6F2FF75FA81562C05A9503783BAE6223326DEE9D7E1FE2/analysis/ Unsigned

At any time, a MBARW development team member, QA team member or Staffer may request the above temporary exclusion be altered/deleted.

Note: As many improvements and fixes have been included with the release of MBARW Beta7 v0.9.16.484, it is strongly recommended this upgrade be made to the system in question.

Reference: Malwarebytes Anti-Ransomware BETA 7 Now Available

How to Repair an Office application.

If a system backup had been produced between the time the last Microsoft updates were installed and yesterday when the False Positive detection was made, a restore from backups can likely correct the missing file:

  1. Please consider producing a hard copy of the procedure within Repair an Office application.
  2. Restart the computer in question into the Windows Normal mode and terminate unnecessary applications.
  3. Follow Microsoft's procedure within step 1.
  4. Again, restart the system into Windows Normal mode.
  5. Confirm the previously missing file has been restored.

Thank you for beta testing MBARW and your valuable feedback.

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