Mbam Logs

[toadstew2016]

 Noticed Mbam Service stopped logging and sending info after Windows 10 cumalative updates.Usually the ports are closed and waiting,but when I checked TcpView they were no longer there.Beta7 never indicated there was anything wrong.Port started working after restart and turning  Antiransomware on and off.Sent log check 8/23/16 to 8/25/16 there is no info for 8/24/16.

MBAMService (2).zip

[1PW]

Hello toadstew2016 and welcome back:

Before continuing, please create only a .zip archive (not .7z or .rar) of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\ and append it to this topic in your next reply.

Even though it would seem that normal post W10AU operation has resumed for MBAMService.exe and hence MB3Service, and the current system's MBARW Beta7 logs have been isolated & published, please consider a clean re-install of MBARW Beta7 to be on the safe side:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 10 x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic.
6. Right-click the saved MBARW_Setup.exe file and left-click   Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

 

[toadstew2016]

Sent the logs you asked for.I will watch what happens.but it was using two closed ports prior to me noticing now it is only using one.

Malwarebytes Anti-Ransomware (2).zip

[toadstew2016]

I got the other port back by turning program on and off.I will keep monitoring.Reinstall does not look like it is needed.All mbarw services are running and logs are current.