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Internet stopped working after malwarebytes scan


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Hello,

I'm a new user. Recently I've been having trouble with pop-ups, every now and then a new window in the browser would pop up and upon closing it woul create a new pop up window. this would happen every few other minutes.

a friend recommended to try and use malwarebytes which I did. while scanning my Internet stopped working, I feared that malwarebytes was causing it. I immediately stopped the scan and uninstalled the software. since then I'm still unable to access the Internet.

I googled a bit and found similar cases.

iPlease note that I'm a complete beginner about this stuff.it would be a great help if anybody could help me with my situation

Thank you.

 

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Hello and Welcome to Malwarebytes

It is most likely the infection that is causing your issue. I recommend you re-install Malwarebytes and start that scan once again and remove the items if finds. You may find your issue resolved in this manner. However there is also free help available to removed your infections, simply follow the instructions below.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

Thank you

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Here are you next steps to get help getting the remaining malware off and your internet working once again.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

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37 minutes ago, Bambiblue said:

I did as you told. I Scanned and removed all threats but still can't access internet..

what should I do now?

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

Thank you

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8 hours ago, Firefox said:

Here are you next steps to get help getting the remaining malware off and your internet working once again.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

 

8 hours ago, Porthos said:

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

Thank you

ok will do.

thank you

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