anthony humphreys

[anthony34]

says unable to connect to server, i know its a beta product, but it was working and now it just says that, whats happened please

[daledoc1]

Hello and welcome back:

If I understand your post correctly, you are reporting a problem with Malwarebytes Anti-Ransomware BETA (MBARW-Beta)?

If so, I have asked the forum staff to move this thread to a more suitable forum section HERE.
Someone will be happy to assist you in that other area of the forum.

No worries, though, and thank you for your patience,

Edited August 21, 2016 by daledoc1
typo

[AdvancedSetup]

I'll go ahead and move your topic now to the MBARW forum.

Using the Windows built-in zip utility, please create the following 2, separate, zipped archives for MBARW developer team analysis:

1. Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
2. Create a separate .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the 2 zipped archives to your next reply.  Thank you for your beta testing contribution to the MBARW project and your valued feedback.

Thank you

Ron

 

 

 

 

Edited August 24, 2016 by AdvancedSetup

[anthony34]

Ive done that where do i post them

[1PW]

Hello anthony34:

Please attach them to your next public reply here at the end of this topic.

Thank you.

[anthony34]

here they are

MBAMSERVICE.zip

MBARWFILES..zip

[1PW]

Hello anthony34:

Thank you for the above attached archived logs.

Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta7:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 8.1 x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic.
6. Right-click the saved MBARW_Setup.exe file and left-click   Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

Edited August 24, 2016 by 1PW

[anthony34]

i did that and it said unable to connect to service

 

[1PW]

Hello anthony34:

Very briefly, disable any full-time anti-virus application program the system may have installed, restart the Windows system, and see if MBARW Beta7 will activate with the licensing service.

Then restart the Windows system and enable the anti-virus application followed by another Windows restart.

Is MBARW Beta7 normal at this time?  I have a prior commitment and I will check back later.

Thank you.