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LinVar

Windows 10 Anniversary Update

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I have been testing MalwareBytes Anti-Ransomware Beta for a few months.  Has always worked great on Windows 10 Build 1511.  Just updated Windows 10 to the Anniversary Update version (Build 1607).  Although the MB Anti-Ransomeware will load, I cannot enable it (cannot turn on protection).  Beta version is 0/9/16/484.

Is anyone else seeing this behavior?  If so, has anyone found a solution?

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Hello LinVar and :welcome:

Using the Windows built-in zip utility, please create the following 2, separate, zipped archives for MBARW developer team analysis:

1. Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
2. Create a separate .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the 2 zipped archives to your next reply.  Thank you for your beta testing contribution to the MBARW project and your valued feedback.

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The two requested .zip files are attached.  I have experimented with complete uninstall/re-install, antivirus OFF, firewall settings, Run as Administrator, etc.  So far no luck getting protection enabled.

Hopefully this helps your analysis.

logs.zip

Malwarebytes Anti-Ransomware.zip

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Hello LinVar:

Thank you for the attached archives.  Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta7:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 10 x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

 

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I followed your procedure and it worked. Note: I also disabled my antivirus protection during the new administrator setup of MBARW.  I was able to enable protection, the re-enable my antivirus and all seems to be working.

Thank you.  Hope this thread is helpful to others.

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Hello LinVar:

Thank you for the good news update.

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General information for others who are beta testing this product:

As noted above, MBARW was running on Windows 10 Pro Anniversary Edition after following the procedures recommended by 1PW.  However, this week's Cumulative Update to Windows 10 Version 1607 - KB3176934 broke it!

I had to go through the same uninstall, cleanup, restart, install as administrator again.  It is working now, but beware of this MS update: you'll have to reinstall afterward.

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