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Restore operation could not performed due to an error


tomaquetama
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Hello

Is comming from here

Touch.exe from TouchVPN application (Windows 10 Store) is moved to quarantine

I try to follow the instructions of the "How to report a False Positive" thread..
 
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1. Finish the detection process and reboot if asked by Anti-Ransomware.

2. After reboot disable the Anti-Ransomware protection.

3. Restore the file from Quarantine and add it to the exclusions.

..but when I get to step 3, the following message appears

sshot_2016_08_17_11_28_18.jpg

Unable to continue following the instructions of the "How to report a False Positive" thread making the request decide on how to proceed.

ed.  I think that is a false positive, I have no way to prove except that while using this application (Windows Store) apparently was not detected anything suspicious or encrypted files.

 

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Hello tomaquetama:

Thank you for starting your own topic.

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Unable to continue following the instructions of the "How to report a False Positive" thread making the request decide on how to proceed.

Contrary to what you may believe, you may resume the False Positive reporting process at step #5.

Thank you again tomaquetama.

 

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Hello tomaquetama:

If it has not already been done, you may wish to make the following temporary full pathname file entry in MBARW GUI Dashboard -> Exclusions:

 C:\Program Files\WindowsApps\6F71D7A7.TouchVPN_1.0.7.0_x86__nsbqstbb9qxb6\Partner.Client.Universal.Touch.exe

At any time, a MBARW development team member, QA team member or Staffer may request the above temporary exclusion be altered/deleted.

Thank you for beta testing MBARW and your valuable feedback.

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If it has not already been done, you may wish to make the following temporary full pathname file entry in MBARW GUI Dashboard -> Exclusions:

 C:\Program Files\WindowsApps\6F71D7A7.TouchVPN_1.0.7.0_x86__nsbqstbb9qxb6\Partner.Client.Universal.Touch.exe

the executable is not shown on this route:

 

sshot_2016_08_18_08_40_39.jpg

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If the TouchVPN client software is installed/re-installed, the above pathname may then be present

The software was installed, Malwarebytes Anti-Ransonware Beta intercept / blocked the execution of it any day .. after that and contrary to what was expected was never possible to restore the .exe blocked by Malwarebytes Anti-Ransonware Beta, hence my query on the support forum.

In the 1st image it looks like .exe is quarantined .. and if you try to restore the apliación returns the error "Could not Restore operation due to an error Performed"

Although protection stops you can not restore the file, there is no way .. "Could not Restore operation due to an error Performed" is displayed again.

the "solution" is:

You have to uninstall the application> restart PC> Touch reinstall VPN> add exceptions before using

 

sshot_2016_08_19_09_48_17.jpg


now working, I guess that's all for now

I guess You should verify TouchVPN That app is not harmful to That in the next versioens of Beta Malwarebytes Anti-Ransonware not happen esta problem ..

 

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Hello tomaquetama:

Again, the MBARW Beta development team monitors this sub-forum and at any time, a request may be made to alter/delete the above temporary exclusion.

Thank you again.

Developer reference: https://www.virustotal.com/en/file/90f49fc82efd79c4b5502d41a65f4c72bff34e00ee874e08cb6c79bb323cee9f/analysis/ unsigned

 

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