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IanNichecom

Anti Ransomware wont activate

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Intel Core2 Duo E7500

4GB RAM

32bit Win 7 professional SP1

 

Been running no issues. This morning had the little red 1 on the icon, won't activate, did windows uninstall, reinstalled still no activate. Found this torum.

Uploaded zip files. Will now attempt clean install.

Ian

Update

Clean install corrected issue.

MalwarebytesAnti-Ransomware.zip

logs.zip

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mine will not activate either. i uninstalled, reinstalled..turned off all other malwarebytes..and no go!! it was working last night but when i shut down and restarted this am, little red X appeared and it states that it is disabled...help??

jean

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1 hour ago, hmf said:

mine will not activate either. i uninstalled, reinstalled..turned off all other malwarebytes..and no go!! it was working last night but when i shut down and restarted this am, little red X appeared and it states that it is disabled...help??

jean

3rd time was th charm..lets just hope it comes on in am..i am signing off  now..edt and it is LATE!!!!

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Hello, IanNichecom and hmf--

Thank you for participating in the beta - we appreciate your taking the time to report the issue.

At this point, the clean uninstall / reinstall is the suggested fix which seems to correct the problem in most cases.  The Development team is continuing to investigate though so we hope to have this addressed in a future beta update.

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Hello,

Same problem here. MBARW was running fine up to yesterday. Now real time protection is "disabled." Neither "fix now" nor "start protection" work. Did do a clean install but no luck. Any suggestions?

Thank you.

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Hello,

I did a further clean install and restarted the program. Protection was again disabled. I clicked on the program icon in the icon tray to "start protection" and it worked! Don't know why, but perhaps a program restart was what is needed.

Good luck to others.

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