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I cannot remove PUP.Optional.Elex.SHHKRST


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Dear Support,

my Malverbytes anti-malware program found this threat, i cleaned it, but then on a second scan it found it again. I followed through the instructions given on this site:

http://www.malwareremovalguides.info/pup-optional-elex-removal-instructions/

but my actions were not successful, since after restarting I checked again with the software and it popped up again as a detectable threat. 

What can I do more to get rid of this problem of mine?

Thank you for your answer!

P.S.: I am attaching the log file of my latest scan.

malware.txt

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-Type your response at the top of this reply-
 
**Please ignore that if you see it as it will run everything together. Just use the open windows area to reply**

Disable your AntiVirus and AntiSpyware applications, if possible, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.

Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link :
http://forums.whatthetech.com/index.php?showtopic=96260


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
•Double-click to run it. When the tool opens click Yes to disclaimer.

32 Bit
http://download.bleepingcomputer.com/farbar/FRST.exe

64 Bit
http://download.bleepingcomputer.com/farbar/FRST64.exe

**Please wait and look for the option to Run or Save. Click Save to save the file**

•Double Click the program to open it.

•Click the Scan button.

•When the scan has finished, it will make a log (FRST.txt) in the same directory the tool is run. Please attach the FRST.txt in your reply.

•The first time the tool is run, it also creates another log named Addition.txt. Please attach that to your next reply as well.

**Please attach both FRST.txt and Addition.txt**

Please save using the default Notepad format,
DO NOT USE WORD or any other office type of software.
DO NOT COPY & PASTE the log, send it as an attachment.
Reply to THIS ticket, DO NOT create a new one.

Larry Tate - *"LDT"*
Consumer Support Specialist & Malware Removal Specialist_
!https://www.malwarebytes.org/images/staff.png(Crushes Malware Restores Confidence)!:https://www.malwarebytes.org/

 

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2 hours ago, LDTate said:

-Type your response at the top of this reply-
 
**Please ignore that if you see it as it will run everything together. Just use the open windows area to reply**

Disable your AntiVirus and AntiSpyware applications, if possible, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.

Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link :
http://forums.whatthetech.com/index.php?showtopic=96260


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
•Double-click to run it. When the tool opens click Yes to disclaimer.

32 Bit
http://download.bleepingcomputer.com/farbar/FRST.exe

64 Bit
http://download.bleepingcomputer.com/farbar/FRST64.exe

**Please wait and look for the option to Run or Save. Click Save to save the file**

•Double Click the program to open it.

•Click the Scan button.

•When the scan has finished, it will make a log (FRST.txt) in the same directory the tool is run. Please attach the FRST.txt in your reply.

•The first time the tool is run, it also creates another log named Addition.txt. Please attach that to your next reply as well.

**Please attach both FRST.txt and Addition.txt**

Please save using the default Notepad format,
DO NOT USE WORD or any other office type of software.
DO NOT COPY & PASTE the log, send it as an attachment.
Reply to THIS ticket, DO NOT create a new one.

Larry Tate - *"LDT"*
Consumer Support Specialist & Malware Removal Specialist_
!https://www.malwarebytes.org/images/staff.png(Crushes Malware Restores Confidence)!:https://www.malwarebytes.org/

 

First of all, thank you for your reply!

I did as you instructed me, I have attached the two log files in .txt format as requested.

Addition.txt

FRST.txt

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I have attached A file I need you to download and save it to the same place that you saved the FRST program

Download attached **fixlist.txt** and save it to same location where the FRST tool is located.

NOTE: Both FRST.exe and the fixlist.txt must be in the same location or the fix will not work.
Close all browsers before running.

!https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixlist.jpg!


After that you don't have to do anything else with the fixlist, we will continue using the FRST tool.

Right-click on *FRST* icon ( !https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif! ) and select ( !https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg! ) *Run as Administrator* to start the tool.
_XP users just double-click, and then click run after receipt of Windows Security Warning - Open File._
_8 users will be prompted about Windows SmartScreen protection - click More information and Run._

!https://sites.google.com/site/cannedfixes/home/cleaning-guide/frst-run.png!

The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use.

This time please press *FIX* and wait patiently.

!https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixconsole.jpg!


A reboot may occur.

Upon completion a logfile will be opened (also saved to the desktop) called *fixlog.txt*.

!https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixlog.jpg!

They will look like this:
https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixlist.jpg


Please *attach that file* for my review.



**Also let me know how it's running now**

 

fixlist.txt

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36 minutes ago, LDTate said:

I have attached A file I need you to download and save it to the same place that you saved the FRST program

Download attached **fixlist.txt** and save it to same location where the FRST tool is located.

NOTE: Both FRST.exe and the fixlist.txt must be in the same location or the fix will not work.
Close all browsers before running.

!https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixlist.jpg!


After that you don't have to do anything else with the fixlist, we will continue using the FRST tool.

Right-click on *FRST* icon ( !https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif! ) and select ( !https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg! ) *Run as Administrator* to start the tool.
_XP users just double-click, and then click run after receipt of Windows Security Warning - Open File._
_8 users will be prompted about Windows SmartScreen protection - click More information and Run._

!https://sites.google.com/site/cannedfixes/home/cleaning-guide/frst-run.png!

The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use.

This time please press *FIX* and wait patiently.

!https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixconsole.jpg!


A reboot may occur.

Upon completion a logfile will be opened (also saved to the desktop) called *fixlog.txt*.

!https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixlog.jpg!

They will look like this:
https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixlist.jpg


Please *attach that file* for my review.



**Also let me know how it's running now**

 

fixlist.txt

Browsers closed, FRST fix done after placing the fixlist.txt to the same location as FRST.exe, rebooted. I have attached the Fixlog.txt

Fixlog.txt

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Great job

You're quite welcome. I'm happy to have helped, and glad this is resolved. As there are no other issues which need addressing we can now close this ticket.

Thanks for choosing Malwarebytes!

Peace Be With You


Help Secure your browsers

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I would suggest you consider adding our Malwarebytes Anti-Exploit and tMalwarebytes Anti-Ransomware to your protection.
We have two other tools that will help **prevent** but **will NOT remove a Ransomware or encryption**
Both are BETA so keep that in mind and all questions, issues, etc., need to be posted in our public forum.

Malwarebytes Anti-Ransomware Beta
https://forums.malwarebytes.org/topic/177751-introducing-malwarebytes-anti-ransomware-beta/

Malwarebytes Anti-Exploit
https://www.malwarebytes.org/antiexploit/

 

**DO NOT** open any email attachments until you confirm from the person who shows sent it, really sent it and what it is.

**Do Not** reply to any pop-up messages or phone calls stating your pc is infected. It's a scam.

Make sure you have backed up any important data such as pictures, etc onto a external device or external backup supplier.

Seven tips to keep your PC safe
http://blog.malwarebytes.org/intelligence/2013/06/seven-tips-to-keep-your-pc-safe-this-summer/

LD Tate
"Customer Success Team"

Edited by LDTate
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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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