NaVi Posted August 25, 2016 Author ID:1058290 Share Posted August 25, 2016 (edited) if i tried to open my account in facebook, in this forum and any my social media account in chrome or internet explore my computer automatically shutting down Edited August 25, 2016 by NaVi wrong Link to post Share on other sites More sharing options...
NaVi Posted August 25, 2016 Author ID:1058291 Share Posted August 25, 2016 sorry for my english Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 25, 2016 ID:1058358 Share Posted August 25, 2016 What you are describing is that either Windows is shutting itself down when you use Chrome or Internet Explorer. Or that those 2 programs are not stable. They crash and then that leads to Windows operating system to shut down. This type of behavior may be due to hardware issues. It could also be due to corrupted browser program. For the Chrome browser, you may try to uninstall it and install a new copy for Chrome. You need to reset Chrome back to defaults to completely clear out what is going on. You can keep the bookmarks by exporting them - http://support.google.com/chrome/bin/answer.py?hl=en&answer=96816 Export Bookmarks Follow instructions to remove all Google Sync data -http://www.howtogeek.com/103655/how-to-delete-your-google-chrome-browser-sync-data/ Now we need to uninstall Chrome make sure to select the "Also delete your browsing data" tick boxhttps://support.google.com/chrome/answer/95319?hl=en-US Re-install Chrome:https://www.google.com/chrome/browser/desktop/ next, If your pc has no ad blocker add-on for your browser(s), I would suggest "AdBlock Ultimate"https://adblockultimate.net/ After you have Chrome reinstalled please check things out and let me know how it is doing. As to Facebook, that site can have its own issues. But so far, there is no indication that anything of our software is keeping you out of Facebook. We cannot help you very much on Facebook issues. Link to post Share on other sites More sharing options...
NaVi Posted August 26, 2016 Author ID:1058540 Share Posted August 26, 2016 i cant uninstall my google chrome saying you do not have sufficient access to uninstall google chrome. please contact your system administrator, now i cant reinstall google chrome Link to post Share on other sites More sharing options...
NaVi Posted August 26, 2016 Author ID:1058542 Share Posted August 26, 2016 if i've tried to install chrome saying an operating system error occured during installation Link to post Share on other sites More sharing options...
NaVi Posted August 26, 2016 Author ID:1058544 Share Posted August 26, 2016 latest mbam check CheckResults123.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 26, 2016 ID:1058567 Share Posted August 26, 2016 I do really regret to hear that you had issues on Chrome browser. There is not much we can do about Chrome. To install something, generally, you should be sure to use the login-account that has administrator level access rights. My suggestion is to switch to using Internet Explorer instead of Chrome. To date, there is no sign that i have seen that this set of issues has anything to do with any "infection". That being so, we will need to plan to close this case. Link to post Share on other sites More sharing options...
NaVi Posted August 27, 2016 Author ID:1058638 Share Posted August 27, 2016 ok thanks for helping me ... do you think the only solution is format my computer? Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 29, 2016 ID:1058944 Share Posted August 29, 2016 A clean new install of Windows could well be what you need to do. That would insure a clean steady system. Simply make real sure you do not use "wikisend" for that purpose. I would suggest you see this page How to Do a Clean Installation with Windows 7http://goo.gl/B1XR9h I suggest you delete all existing partitions on the HDD as part of the new Windows 7 install. Link to post Share on other sites More sharing options...
Maurice Naggar Posted September 4, 2016 ID:1060183 Share Posted September 4, 2016 I'm marking this thread for closure. I wish you well. Link to post Share on other sites More sharing options...
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