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Val
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10 minutes ago, daledoc1 said:

Hello and welcome, @Val:

I'm not sure I understand what you're looking for.

Are you looking for a malware removal tool of some kind?

Or a tool to remove a Malwarebytes software application (e.g. MBAM or MBAE)?

Can you please provide a bit more detail so that we can better assist you?

Thank you,

I need the tool to remove MBAE completely.  I have an older license floating around in my computer and can't activate the new one until the other is cleaned out.  The video said I had to email support for Malwarebytes Clean Uninstall Tool.  I'm stumped

 

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Hi

This sticky explains how to remove/reinstall MBAE: https://forums.malwarebytes.org/topic/171634-windows-10-issues-follow-these-steps/

And this thread contains the link and instructions for the MBAE removal tool: https://forums.malwarebytes.org/topic/177164-how-to-remove-mbae-leftovers-after-uninstall/

In my experience, the tool may or may not fully remove all MBAE remnants, but it will remove your MBAE Premium license data.

Thanks,

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