Cant remove vundo Trojan

[hc9]

Windows defender detected the virus as:

!#PEPCODE:Trojan:Win32/Vundo.gen!P.0

so i searched the web to manually remove it and then i searched the softwares installed on my system and deleted those which looks suspicious to me while i was doing that one software didnt uninstalled then i follwed this link: http://www.howtogeek.com/184374/how-to-fix-the-windows-installer-service-could-not-be-accessed-error-in-windows-7/ but still aint able to remove that.

After that i came to know malwarebytes is the best to remove trojan so i installed that and scanned my whole system twice and cleaned it every time but didint succeded in removing the above said trojan. Then i tried ccloud cleaner and this fixes the missing .dll files which i think vundo had deleted but after that windows defender is  still detecting the vundo while malwarebytes dont. Now i dont know how to proceed further.

I am attaching the message shown by the windows defender and the HighJackThis log file. The malwarebytes log files before running the ccloud cleaner and after running the former.

Any help will be greatly appreciated.

Thanks

MalwareBytes.zip

[AdvancedSetup]

Hello @hc9 and

Let's start off by getting me some logs please.

 

Please read the following and post back the 3 requested logs as an attachment.
 
Diagnostic Logs
 
Thanks

[hc9]

First of all a big thanks for your reply.

Yesterday i installed the quick heal total security 2016 trial version and scanned the system during boot time and it removed the vundo but when i scanned through windows defender it show the "Hacktool:Win32/Cain"  and no other anti-virus software is detecting that and everytime i removed it by using defender, it came after every reboot and all of the trouble that vundo caused is because of this software but i already uninstalled the cain  it a day before yesterday. Is windows defender is telling me the truth or somethings wrong with it.

Thanks

Addition.txt

FRST.txt

CheckResults.txt

[AdvancedSetup]

Please restart the computer first and then run the following steps and post back the logs when ready.

STEP 01
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus

STEP 02
Let's clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista / Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done, you'll see: Pending: Please uncheck elements you don't want to be removed.
• Now click on the Report button and a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look at the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up, click the Clean button.
• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want to be restored > now click on Restore.

STEP 03
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View Log file (bottom left-hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program
• If no threats were found, please confirm that result.

STEP 04
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

[hc9]

Greetings

Here i attached all the files suggested by you but the Sophos Free Virus Removal Tool didnt worked. It stucked for around 5-6hrs and then i came to know that this doesnt works half of the time. Rest all the files are attached.

Thanks

JRT.txt

AdwCleaner[S0].txt

AdwCleaner[C0].txt

FRST_14-08-2016_23-55-25.txt

Addition_14-08-2016_23-55-25.txt

[AdvancedSetup]

How is the computer running now?

Is the Vundu still showing up?

Please restart the computer first and then run the following steps and post back the logs when ready.

 

Please run a Threat Scan with MBAM. If you're unable to run or complete the scan as shown below, please see the following:
MBAM Clean Removal Process 2x
When reinstalling the program, please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

[hc9]

Not vundo is troubling me now but the hacktool Cain is causing the pain and any of my browsers arnt running properly. When i clicked a link to open a another link opened automatically. I think cain had also affected all the browsers.

I scanned the whole system as you told me to do so and i clicked removed button after scanning amd the log file is attached below

Scan log 16-08-2016 MalwareBytes.txt

[AdvancedSetup]

Well I'm not seeing signs of Cain

 

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome

I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome.

You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed.

Then I need you to go to >> Google Sync << and sign into your account.
Scroll down until you see the “reset sync” button and click on the button
At the prompt click on “Ok”.

.
Reset Your Browser Settings
.

1. In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines)
2. Select “Settings”.
3. At the bottom, click “Show advanced settings…”
4. Scroll down until you see “Reset settings”, Then click on the button “Reset Settings”.
5. In the dialog that appears, click “Reset”.

.
Close Chrome and restart it and check it out for me please

[hc9]

Sorry for late reply,got busy in some work. A very huge thanks for helping me. Finally my lappy is back to normal.Once again a big thank you

[AdvancedSetup]

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
 
Download Delfix from here and save it to your desktop. (you may already have this)

• Ensure Remove disinfection tools is checked.
• Click the Run button.
• Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

 
If there are any other left over Folders, Files, Logs then you can delete them on your own.
 
Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP

As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.

• How Malware Spreads - How did I get infected
• Best Practices for Safe Computing - Prevention of Malware Infection
• Avoiding those unwanted free applications
• A close look at how Oracle installs deceptive software with Java updates
• IAC / Ask.com toolbars
• Malwarebytes Unpacked Blog

If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.

 

[hc9]

Thanks for guidance. I will do as you said.

Once again a big tank you.

Goodbye 

[AdvancedSetup]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!