Stop Protection doesn't seem to have any effect

[JfB]

Hi, I'm running MBAR in Windows 7. When I click on "Stop Protection" nothing happens

[JfB]

Further info: MBAR 0.9.16.484
I killed the task via taskmgr

I restarted it via Startup folder, now it says "AR Protection is disabled'

Start Protection has no effect, via the menu, Fix now or right-click

It stays disabled

I guess I have to re-install the product

[JfB]

update: uninstall / re-install doesn't change a thing, now the protection is disabled with no obvious way to activate it

[1PW]

Hello JfB and

Due to the location and content of your topic and posts, you are most likely referring to Malwarebytes Anti-Ransomware Beta (MBARW Beta) and not Malwarebytes Anti-Rootkit Beta (MBAR Beta).

Using the Windows built-in zip utility, please create the following 2, separate, zipped archives for MBARW developer team analysis:

1. Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
2. Create a separate .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the 2 zipped archives to your next reply.  Thank you for your beta testing contribution to the MBARW project and your valued feedback.

[JfB]

Hello 1PW, yes you are correct, this is about ARW
Here are the 2 zips

Malwarebytes Anti-Ransomware.zip

MBAMSERVICE.zip

[1PW]

Hello JfB:

Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta7:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 7 x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic.
6. Right-click the saved MBARW_Setup.exe file and left-click   Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

 

[JfB]

Thank you 1PW,
I managed to make it work again before viewing your post, more or less the same way that you described:

- Uninstall
- manually delete the directories (safe mode wasn't required)
- restart
- login as admin
- I didn't re-download a fresh copy, I used the one I backed up from previous download, it was up-to-date judging by version number
- I didn't right click the exe and Run as admin, I've just run it
- I restarted the computer just after

Do you want me to try "Stop Protection"? Or do the re-install just like you described?
I'm under the impression that "Stop Protection" should stop the service MB3Service
As of now MBARW is up and running fine
 

[1PW]

Hello JfB:

Since your results were positive, enjoy the status quo.  However, if the original issue returns, please immediately capture and attach the archives (as outlined in post #4 above) in a reply to this/your topic which will remain open.

Thank you again for your contribution to the MBARW Beta testing project and your valued feedback.