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I got done by cryptolocker ransom yesterday. I have Malwarebytes on my computers and have been a customer for years. I don't however have the Anti-ransom on any of them. is there anyway to remove the issue so that I can get my data back.

 

Regards

Mike

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Hello sanega and :welcome:

Malware removal actions are not permitted in this sub-forum.  Paramount will be the precise identification of the ransomware variant before a possible file recovery attempt can begin.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not compress/copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not alter any pre-configured FRST categories as the default settings are well suited for malware removal actions.

Thank you.

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