PUP.OPTONAL.ASK <No action taken>

[mgard]

I have been getting email notifications of PUP.Optional.ASK  <No action taken>

My question is, why are these not being put in the Quarantine? I have both PUP and PUM set for "Show in results list and check fo removal". There are other PUP's that are moved to the Quarantine but this one isn't. I was running Mangement Console 1.6 and just upgraded to 1.7 today.

Thank you,

 

Mike

[mgard]

Attached is the file path of where this PUP is located.

PUP.docx

[AdvancedSetup]

Hello @mgard

Can you please post the full scan log from one of the systems and post in .txt format. Posting files in .docx format can potentially contain macro or other embedded threats.

Thank you

 

 

[mgard]

Attached is the Security log from the Management Console for the PC. 

 

Thank you,

 

Mike 

Logfile.txt

[AdvancedSetup]

The log says the file was not selected for removal.

Please try running the following on one of the  computers.

Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.
  

 

Let me know if that corrected it.

 

[mgard]

Thank you, I will run it after hours tonight.

 

 

[AdvancedSetup]

Okay, sounds good.

 

[mgard]

Last night I was able to run the TFC.exe on two PC that had PUP's that showed no action. After cleaning up the temp files and rebooting the PC, I ran a full scan of Malwarebytes and both PC's were clean with nothing flagged.

[AdvancedSetup]

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
 
Download Delfix from here and save it to your desktop. (you may already have this)

• Ensure Remove disinfection tools is checked.
• Click the Run button.
• Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

 
If there are any other left over Folders, Files, Logs then you can delete them on your own.
 
Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP

As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.

• How Malware Spreads - How did I get infected
• Best Practices for Safe Computing - Prevention of Malware Infection
• Avoiding those unwanted free applications
• A close look at how Oracle installs deceptive software with Java updates
• IAC / Ask.com toolbars
• Malwarebytes Unpacked Blog

If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.