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FreeRide Games False Postive


ExentQA
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Dear Malwarebytes Team,

We have just learned that  our software has been detected by malwarebytes antivirus as malware and prevents our users from running the games in our service.
Users that install our FRG games player and play our games consent to our EULA (http://www.freeridegames.com/about/terms) . Section 7 of the EULA contains explicit consent by our users to be watching ads in return for their ability to play the games.

Relevant detected files are attached as well as the log file from the malwarebytes scan.

We are awaiting your swift resolution to this issue, as this false positive alert is causing inconvenience to our users, severe damages to our reputation and significant monetary damages to us.

Thanks,

Alex Dvoyris

12030519.7z

EXEtender.7z

malwarebytes.txt

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Hello ExtentQA,

We have removed the detection from our database already..  The updates will go through testing, and should only be a couple hours until you receive the update that no longer is detecting the files...

We apologize for any inconveniences!
 

Perry

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Hello ExentQA,

You're welcome, thank you for bringing it to our attention!  Yes, please let us know if anything is still being detected that you suspect should not be.  If you do notice something, please do as you did previously; include the logs, and files for us to review as it helps us identify and take the appropriate action a lot faster...

Have a great day!

Perry

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