Jump to content

Trojan.ZeroAccess detected in MBAM by Norton Internet Security


Recommended Posts

Hi All!

I would be grateful for any help from the forum on the following, please.

Norton Internet Security flagged up an identified threat on my Lenovo P300 ThinkStation (Windows 10 Pro - Anniversary Update build/version 1607, also protected by MBAM and MBAE - both Premium) overnight stating the following:

"Infected file: c:\program files (x86)\malwarebytes anti-malware\00011899.tmp - Removed", also stating

"Threat name: Trojan.Zeroaccess  downloaded from Unknown"

The threat description and details according to Norton seem real enough (link: http://us.norton.com/security_response/writeup.jsp?docid=2011-071314-0410-99 ), so is this perhaps not a false-positive.

The file was not identified or detected by MBAM or MBAE (less likely I guess) and appears to have been removed.

Any help would - as ever - be greatly appreciated.

Thanks

Trojan detection - malwarebytes, false positive, p2.PNG

Trojan detection - malwarebytes, false positive.PNG

Link to post
Share on other sites

Thank you to you both, pondus and daledoc1 (as always!).  I wasn't aware that this particular situation was a longstanding issue - apologies for not having realised this - but thanks for making me aware.  

Brilliant assistance from the Forum - I greatly appreciate the help

With best wishes

Link to post
Share on other sites

No apologies needed, @brutons.
And I apologize if my post came across as curt.
I was on my way out to work, but wanted to mention the F/P situation, as I recalled having seen it reported here many times in the past (though not recently).

I do not think that the Malwarebytes folks can do anything directly about the detection -- I'm pretty sure it would need to be fixed at the Norton end.

Perhaps a forum staff member or other Malwarebytes employee will be able to shed additional light on this.

Cheers.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.