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I think Malware is denying me logon and Network Connection


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I was about to log off for the night Saturday and I did my nightly scan with ad-aware and malwarebytes and cleaned cache with ccleaner then shutdown. I realized I needed to hit send on an email so I powered my pc up. Got to the login screen typed in my pin and nothing happened. I pressed enter like 20 times nothing I clicked switch to password not pin, the same thing I could type in the box but not submit. The Connection icon had the yellow triangle so was not receiving internet over my ethernet cat6 cable. I tried clicking the ease of access on screen keyboard it wouldn't open either. When I selected the power button bottom right sight of logon screen tab opened but was blank no shutdown or restart. I Powered off a few times got it to boot into Automatic diagnostics menu I ran the scans all was fine. I ran cmd prompt sfc was fine couldn't do DISM so I booted into safemode with networking. Still not able to get internet but was able to login with my password fine. I ran cmd and dism ran fine did sfc again all was still good. I go to open any apps that rely on drivers I get constant errors as well as services. I can't open malwarebytes gives me error unable to start correctly (0xc0000142) OK to close the app. I can run chameleon on either instance but get an error pop up a few seconds after and errors in the cmd scanning now done unable to start scan etc. I don't know what to do My pc is only 4 months old Acer Predator G6-710 Intel Skylake i7-6700k 16gb RAM windows 10 home 64bit Nvidia GTX-970 GPU. Thank you in advance for any help and guidance.

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  • Root Admin

Hello @R3kluse and :welcome:

For now please try to uninstall MBAM, but don't reinstall it just yet.

Please uninstall your current version of MBAM and reinstall the latest version using the following guide. MBAM Clean Removal Process 2x

Then once done please reboot a 2nd time and post back the following logs.

 

Please read the following and post back the 3 requested logs as an attachment.
 
Diagnostic Logs
 
Thanks

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@AdvancedSetup  I would love to have gotten it to uninstall I couldn't barely get files explorer open let alone it let me uninstall or install something. I don't know what got on my PC but I only downloaded a few fonts and have only updated software for days, software I've used for a long time. I have work to do and alot to be done before an appt tuesday so I Bit the bullet lost all over my app settings  and did a Windows 10 Reset. we are talking hours upon hours of Microphone calibrations, Recording perameters. Every file and Specific setting for Recording and producing my music just gone Tears will fall many times. Ty for getting back to me We honestly Still need to figure out what this was something wasn't right and I need to expose it.

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  • Root Admin

Well by doing the reset you've pretty much made any type of discovery into the issue impossible at this point. What I would suggest though is making better backups so that you can restore more incrementally. Though once main settings are done one doesn't typically do that much adjustment on a daily basis.

I would suggest reviewing the following Backup Software and find something that works for you to have better backups if needed.

 

 

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@AdvancedSetup I backup my OS drive to acer cloud drive and dropbox and have system restore on whatever this was took away all my drivers and services It was as if I had no ethernet card or wifi card in my pc anylonger I was borderline starting to believe my MOBO was bad but It wasn't because I had all my RAM and an Avermedia internal PCIe capture card was still showing in devices as fine but the drivers and services needed were MIA. I can't do the same for my music drives because my 5mb upload speed would be gone all day everyday single tracks with less than 3 audio channels source session will be on average 7gb's and I have several of those a day. I once mistakenly had dropbox set to sync an audio session folder that was for only one week and I tried to post a pic to instagram and I couldn't all my bandwidth was taken the whole time. I would really like to be able to back up my non OS drive. do you have a non cloud method that would be very fast and reliable. Also Is there software that can export the settings from the software that I select it to. that way everytime I make a new setting I don't have to go find the .txt .conf files and copy them into a folder that is getting very cluttered and unorganized?

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  • Root Admin

I use USB external drives for my backups. Cloud-based backups for OS recovery are useless in my opinion. They're  also useless for anything more than 20GB of data backup unless you're okay with spending a day or two getting the data back. I use the Cloud for a very select small amount of data that cannot be recreated or is very critical that I always have available, but that is like the 4th backup of data I have backed up locally as well as a live copy. The other data is backed up locally to multiple drives. One does not keep the backup drives plugged in all the time, though, as an infection could render them useless if it were able to access them. Only connect a backup drive when you know your system is clean.

Hard_Drives.png

I use Windows 10 backup for a base image. I also use Acronis True Image for some imaging. I also use Robocopy to keep drives in sync that I move from location to location as I work on multiple computers and keep one "master" USB drive with me. Then it gets backed up almost daily, but manually in my case.

 

Edited by AdvancedSetup
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