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Can't get rid of virus, please help

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Hello. I'm a teenage girl, I know the basics of viruses and computer knowledge but I'm not a genius by any means.

I switched computers, and I took a chance on a shady site to download Paint Tool Sai because I couldn't find my original one. I got tons of malware, had ads playing from nowhere with audio only. I removed most of them, ran superantispyware and malwarebytes several times. I had more than 700 threats. There was a PUP called mpc cleaner that I couldn't get rid of. There was also a popup on every single program I used that would come up, trying to get me to downloaded related that other people also use.

I had to run antivirus a few more times, once in safe mode, each time hundreds of threats identified until there wasn't any. Also, google chrome kept getting deleted every time I restarted my computer. Computer was working fine after running antivirus in safemode. I thought everything was gone until today. My sound randomly stopped working while playing skyrim, and I'm getting popups and redirects on steam. I tried to repair any detected sound issues and made sure everything was plugged in but it didn't work.

I still had 100 tracking cookies/spyware detected on superantispyware, and on malwarebytes I keep getting 2 hijack.hosts detected. Located in C:\Windows\System32\drivers\etc\hosts.

Everytime I restart my computer the hijack.hosts reappear and I have more spyware. I quarantined them, haven't rebooted yet. I enabled rootkit scan, and did another full scan and nothing came up. But I keep getting continous 'Malicious Website Blocked' popups from malwarebytes whether a browser is open or not. All are different domains from different ips, and they are outbound. Most have been located in C:\Program Files (x86)\winrule\WinRule_.exe and some are located in Windows\explorer.exe

Note: while typing this my sound unexpectedly started working again? I didn't do anything so I'm not sure how long that'll last.

Sorry this is so wordy. My computer has been through a lot in the past 24 hours.

I downloaded farbar, here are the logs.




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  • Root Admin

Hello @aliza and :welcome:

Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed, please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large, then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
  • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable, it is unlikely, but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous; please be patient. Often we are also in a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to clean up all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections.
When RKill runs, it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process and does not delete any files, after running it, you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill, you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1 | Link 2

  • On Windows XP Double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear, this is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer; you will need to run the application again.

Backup the Registry:
Modifying the Registry can create unforeseen problems, so it's always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double-clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Please run a Threat Scan with MBAM. If you're unable to run or complete the scan as shown below, please see the following:
MBAM Clean Removal Process 2x
When reinstalling the program, please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

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Malwarebytes Anti-Malware

Scan Date: 8/8/2016
Scan Time: 12:49 AM
Administrator: Yes

Malware Database: v2016.08.08.01
Rootkit Database: v2016.05.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: hannah

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 413618
Time Elapsed: 31 min, 58 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


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  • Root Admin

Please restart the computer first and then run the following steps and post back the logs when ready.

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

Let's clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista / Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done, you'll see: Pending: Please uncheck elements you don't want to be removed.
  • Now click on the Report button and a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look at the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up, click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want to be restored > now click on Restore.

Download Sophos Free Virus Removal Tool and save it to your desktop.

  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View Log file (bottom left-hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found, please confirm that result.

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.



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Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Home x64 
Ran by hannah (Administrator) on Mon 08/08/2016 at 13:33:26.32

File System: 7 

Successfully deleted: C:\Program Files (x86)\internet explorer\iexplore.bat (File) 
Successfully deleted: C:\ProgramData\23caa3d6b77ec3cc (Folder) 
Successfully deleted: C:\ProgramData\Start Menu\Programs\search.lnk (Shortcut) 
Successfully deleted: C:\Program Files (x86)\mobogenie (Folder) 
Successfully deleted: C:\Program Files (x86)\websearch (Folder) 
Successfully deleted: C:\WINDOWS\prefetch\DRIVERQUERY.EXE-2F0BA7CB.pf (File) 
Successfully deleted: C:\WINDOWS\SysWOW64\FAPD953.tmp (File) 

Registry: 0 

Scan was completed on Mon 08/08/2016 at 13:35:58.90
End of JRT log

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# AdwCleaner v5.201 - Logfile created 08/08/2016 at 13:59:13
# Updated 30/06/2016 by ToolsLib
# Database : 2016-08-08.2 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : hannah - TRON
# Running from : C:\Users\hannah\Downloads\AdwCleaner.exe
# Option : Clean
# Support : https://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

[-] Folder Deleted : C:\ProgramData\QuickSet
[-] Folder Deleted : C:\ProgramData\suorf anid keep
[#] Folder Deleted : C:\ProgramData\suorf anid keep
[#] Folder Deleted : C:\ProgramData\Application Data\QuickSet
[#] Folder Deleted : C:\ProgramData\Application Data\suorf anid keep
[#] Folder Deleted : C:\ProgramData\Application Data\suorf anid keep
[-] Folder Deleted : C:\Program Files (x86)\Sk.Enhancer
[-] Folder Deleted : C:\Program Files (x86)\suorf anid keep
[#] Folder Deleted : C:\Program Files (x86)\suorf anid keep
[-] Folder Deleted : C:\Users\DDMAESTRO\AppData\Roaming\iWin

***** [ Files ] *****

[-] File Deleted : C:\Users\DDMAESTRO\daemonprocess.txt
[-] File Deleted : C:\Users\DDMAESTRO\AppData\Roaming\LiveSupport.exe_log.txt
[-] File Deleted : C:\Users\DDMAESTRO\AppData\Roaming\regsvr32.exe_log.txt

***** [ DLLs ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****




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2016-08-08 18:26:27.685    Sophos Virus Removal Tool version 2.5.5
2016-08-08 18:26:27.685    Copyright (c) 2009-2014 Sophos Limited. All rights reserved.

2016-08-08 18:26:27.685    This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

2016-08-08 18:26:27.685    Windows version 6.2 SP 0.0  build 9200 SM=0x300 PT=0x1 WOW64
2016-08-08 18:26:27.685    Checking for updates...
2016-08-08 18:26:27.701    Update progress: proxy server not available
2016-08-08 18:26:43.873    Option all = no
2016-08-08 18:26:43.873    Option recurse = yes
2016-08-08 18:26:43.932    Option archive = no
2016-08-08 18:26:43.932    Option service = yes
2016-08-08 18:26:43.932    Option confirm = yes
2016-08-08 18:26:43.932    Option sxl = yes
2016-08-08 18:26:43.932    Option max-data-age = 35
2016-08-08 18:26:43.932    Option EnableSafeClean = yes
2016-08-08 18:26:46.109    Option vdl-logging = yes
2016-08-08 18:26:46.115    Customer ID:    094260ca9b3af99f9d4a3909fc47a743
2016-08-08 18:26:46.115    Machine ID:    441bf518dc604e36a2b771fab3e86fc3
2016-08-08 18:26:46.122    Component SVRTcli.exe version 2.5.5
2016-08-08 18:26:46.122    Component control.dll version 2.5.5
2016-08-08 18:26:46.122    Component SVRTservice.exe version 2.5.5
2016-08-08 18:26:46.122    Component engine\osdp.dll version
2016-08-08 18:26:46.123    Component engine\veex.dll version
2016-08-08 18:26:46.124    Component engine\savi.dll version
2016-08-08 18:26:46.124    Component rkdisk.dll version
2016-08-08 18:26:46.124    Version info:    Product version    2.5.5
2016-08-08 18:26:46.125    Version info:    Detection engine    3.65.0
2016-08-08 18:26:46.126    Version info:    Detection data    5.26
2016-08-08 18:26:46.126    Version info:    Build date    4/5/2016
2016-08-08 18:26:46.126    Version info:    Data files added    756
2016-08-08 18:26:46.126    Version info:    Last successful update    (not yet updated)
2016-08-08 18:27:30.287    Downloading updates...
2016-08-08 18:27:30.303    Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0 
2016-08-08 18:27:30.303    Update progress: [I49502] Found supplement SAVIW32 LATEST 
2016-08-08 18:27:30.303    Update progress: [I49502] Found supplement IDE527 LATEST 
2016-08-08 18:27:30.303    Update progress: [I49502] Found supplement IDE528 LATEST 
2016-08-08 18:27:30.303    Update progress: [I49502] Found supplement IDE529 LATEST 
2016-08-08 18:27:30.303    Update progress: [I49502] Found supplement IDE530 LATEST 
2016-08-08 18:27:30.303    Update progress: [I49502] Found supplement IDE531 LATEST 
2016-08-08 18:27:30.303    Update progress: [I49502] Found supplement IDE532 LATEST 
2016-08-08 18:27:30.303    Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
2016-08-08 18:27:30.303    Update progress: [I19463] Syncing product SAVIW32 70
2016-08-08 18:27:50.720    Update progress: [I19463] Syncing product IDE527 142
2016-08-08 18:27:53.842    Installing updates...
2016-08-08 18:27:54.473    Error level 1
2016-08-08 18:27:55.026    Update progress: [I19463] Syncing product IDE528 127
2016-08-08 18:27:55.026    Update progress: [I19463] Syncing product IDE529 135
2016-08-08 18:27:55.026    Update progress: [I19463] Syncing product IDE530 214
2016-08-08 18:27:55.026    Update progress: [I19463] Syncing product IDE531 145
2016-08-08 18:27:55.026    Update progress: [I19463] Syncing product IDE532 1
2016-08-08 18:28:32.893    Update successful
2016-08-08 18:28:48.241    Option all = no
2016-08-08 18:28:48.241    Option recurse = yes
2016-08-08 18:28:48.241    Option archive = no
2016-08-08 18:28:48.241    Option service = yes
2016-08-08 18:28:48.241    Option confirm = yes
2016-08-08 18:28:48.241    Option sxl = yes
2016-08-08 18:28:48.243    Option max-data-age = 35
2016-08-08 18:28:48.243    Option EnableSafeClean = yes
2016-08-08 18:28:48.863    Option vdl-logging = yes
2016-08-08 18:28:48.867    Customer ID:    094260ca9b3af99f9d4a3909fc47a743
2016-08-08 18:28:48.867    Machine ID:    441bf518dc604e36a2b771fab3e86fc3
2016-08-08 18:28:48.868    Component SVRTcli.exe version 2.5.5
2016-08-08 18:28:48.868    Component control.dll version 2.5.5
2016-08-08 18:28:48.868    Component SVRTservice.exe version 2.5.5
2016-08-08 18:28:48.868    Component engine\osdp.dll version
2016-08-08 18:28:48.869    Component engine\veex.dll version
2016-08-08 18:28:48.869    Component engine\savi.dll version
2016-08-08 18:28:48.869    Component rkdisk.dll version
2016-08-08 18:28:48.869    Version info:    Product version    2.5.5
2016-08-08 18:28:48.870    Version info:    Detection engine    3.65.0
2016-08-08 18:28:48.870    Version info:    Detection data    5.26
2016-08-08 18:28:48.870    Version info:    Build date    4/5/2016
2016-08-08 18:28:48.870    Version info:    Data files added    756
2016-08-08 18:28:48.870    Version info:    Last successful update    8/8/2016 2:28:32 PM

2016-08-08 18:53:46.084    Could not open C:\hiberfil.sys
2016-08-08 18:53:46.202    Could not open C:\pagefile.sys
2016-08-08 19:14:40.133    Could not open C:\swapfile.sys
2016-08-08 19:14:40.381    Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-08-08 19:14:40.381    Could not open C:\System Volume Information\{d8c41b9f-5d8c-11e6-aa3a-d4bed9d894dc}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-08-08 19:14:40.381    Could not open C:\System Volume Information\{fb20ca21-5c52-11e6-aa30-d4bed9d894dc}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-08-08 19:17:37.337    Could not open C:\Users\hannah\AppData\Local\Google\Chrome\User Data\Default\Current Session
2016-08-08 19:17:37.338    Could not open C:\Users\hannah\AppData\Local\Google\Chrome\User Data\Default\Current Tabs
2016-08-08 19:19:38.124    >>> Virus 'Mal/Generic-S' found in file C:\Users\hannah\AppData\Local\Temp\4487A0EC-07B3-4E99-936A-229194DF0859\offerpg3.exe
2016-08-08 19:25:44.791    Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
2016-08-08 19:25:44.791    Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
2016-08-08 19:25:48.493    Could not open C:\Windows\System32\config\BBI
2016-08-08 19:25:48.633    Could not open C:\Windows\System32\config\RegBack\DEFAULT
2016-08-08 19:25:48.649    Could not open C:\Windows\System32\config\RegBack\SAM
2016-08-08 19:25:48.649    Could not open C:\Windows\System32\config\RegBack\SECURITY
2016-08-08 19:25:48.665    Could not open C:\Windows\System32\config\RegBack\SOFTWARE
2016-08-08 19:25:48.665    Could not open C:\Windows\System32\config\RegBack\SYSTEM
2016-08-08 20:23:13.621    Could not open LOGICAL:0004:00000000
2016-08-08 20:23:13.632    Could not open E:\
2016-08-08 20:23:13.637    Could not open LOGICAL:0005:00000000
2016-08-08 20:23:13.646    Could not open F:\
2016-08-08 20:23:13.652    Could not open LOGICAL:0006:00000000
2016-08-08 20:23:13.662    Could not open G:\
2016-08-08 20:23:13.667    Could not open LOGICAL:0007:00000000
2016-08-08 20:23:13.678    Could not open H:\
2016-08-08 20:23:13.781    Could not open PHYSICAL:0081:0000:0000:0001
2016-08-08 20:23:13.784    Could not open PHYSICAL:0082:0000:0000:0001
2016-08-08 20:23:13.787    Could not open PHYSICAL:0083:0000:0000:0001
2016-08-08 20:23:13.790    Could not open PHYSICAL:0084:0000:0000:0001
2016-08-08 20:23:13.824    The following items will be cleaned up:
2016-08-08 20:23:13.824    Mal/Generic-S

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I tried to log into steam and this came up. I couldn't exit out and I had to exit steam through task manager. Nothing seems to be working, chrome is still deleted every time my computer restarts. Very frustrating...I don't know what this is but it's scaring me.


Edited by aliza
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  • Root Admin

Okay, sorry about that. Please run the AdwCleaner and JRT scans again then and have them clean.

Then do the following for cleaning Chrome up.



I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome.

You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed.

Then I need you to go to >> Google Sync << and sign into your account.
Scroll down until you see the reset sync button and click on the button
At the prompt click on Ok.

Reset Your Browser Settings

  1. In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines)
  2. Select Settings.
  3. At the bottom, click Show advanced settings…
  4. Scroll down until you see “Reset settings”, Then click on the button Reset Settings.
  5. In the dialog that appears, click Reset.

Close Chrome and restart it and check it out for me please


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I ran both programs, I had to restart for adwcleaner and when I did chrome was deleted again. I ran the other program, redownloaded chrome and reset it. I don't think it's a chrome only thing because for some reason firefox was deleted too, microsoft edge is the only browser that stays.

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that didn't do anything, chrome was still deleted on restart and I still have viruses and malware on steam. I still have tons of threats being detected on malwarebytes that I'm scared to remove because last time I had to do a system restore.

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  • Root Admin

I cannot promise that something might hang, this is malware and it doesn't play well or care if removal screws up your system.

Please read the following.

The complexity of finding, preventing, and cleanup from malware

Create a NEW System Restore point just in case you need it. Then do the MBAM threat scan and have it remove what it finds, but in post #3 above you showed an MBAM scan with nothing found. Now you're saying it is finding stuff. Can you post a log of where it's finding stuff.




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  • Root Admin

Okay, please create a NEW System Restore Point. Then have MBAM remove those entries and reboot.

Let me know how that goes. If needed try to go forward without doing a restore. If it just won't run right then go ahead and do the restore using the new restore point you just made.



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  • Root Admin

Please run a new scan with FRST and make sure you place a check mark in the Additions.txt check box and ATTACH both new logs to your next reply.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.



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