Dena Posted August 6, 2016 ID:1054939 Share Posted August 6, 2016 My daughter brought her computer to me with a blue screen that represented itself as an authentic Microsoft error. However, upon further inspection of the message, several mispells and grammatical errors ("our" computer is..., it is "okey", and a phone number that changes with each restart) lead me to the conclusion this was in fact some sort of virus. I checked several places online and most were similar in advising to start the task manager to put the computer into Safe Mode. Only problem is, it will not allow me to use the Ctl, Alt, Dlt function. Not only was the computer showing this blue screen error message but after restarting it, it is now asking for the product key (same, misspelling and improper grammar) and also an "instal" wizard pop-up that says something about the instillation of Chrome and other apps that have been installed with it, click next to continue. After trying to x out of these pop-ups, it now is flashing between all the screens. Has anyone experienced this problem or have any idea what exactly I'm dealing with. And if so, is there anything that I can do to fix this issue? Thanks Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 6, 2016 ID:1054942 Share Posted August 6, 2016 Hi. At first, your description seemed to descibe a low level scareware scam. But your mentions of "product key" would appear to fit a case of the "product key tech support scam". Please study real close all the tips and How to's on this article link Metallica has outlined a whole set of tips on how to get rid of this pest. Please take time read the whole article first. Then go back and do his tips one at a time. Infinite patience and persistence are needed. Link to post Share on other sites More sharing options...
usasma Posted August 8, 2016 ID:1055052 Share Posted August 8, 2016 Had one at work yesterday. Was full-screen Edge. Had to get out of full-screen and then close the tab. Then reset the home page in settings. Scanned the system for malware and found none. Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 14, 2016 ID:1056481 Share Posted August 14, 2016 @Dena We have not heard back from you ? Are you still needing help ? If we do not hear back from you soon, the thread will be marked for closure. Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 18, 2016 ID:1057149 Share Posted August 18, 2016 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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