JabbaLeChat Posted August 6, 2016 ID:1054929 Share Posted August 6, 2016 My Motorola phone device manager software just upgraded and now shows up as a PUP in MWB ??? Link to post Share on other sites More sharing options...
JabbaLeChat Posted August 6, 2016 Author ID:1054932 Share Posted August 6, 2016 This concerns the Motorola phone device manager software in my laptop and not the phone... Link to post Share on other sites More sharing options...
perryb Posted August 9, 2016 ID:1055317 Share Posted August 9, 2016 (edited) Hello JabbaLeChat, Sorry someone has not replied back to you sooner, it appears you had posted your question in the wrong forum (Mobile). I have moved your post to our False Positive forum. If the software is still being detected, Please follow the instructions I have outlined below, or from the link. Once recieved, we will be able to resolve this for you as soon as possible. https://forums.malwarebytes.org/topic/3228-please-read-before-reporting-a-false-positive/ Before reporting a false positive, you need to save the log. This will allow us to figure out how the false positive came to be. Simply follow these directions. MBAM 1.* instructions for the log: Click the Start Menu. Click Run. Type in "mbam.exe /developer", without the quotes. Run the same type of scan you did before and save the logfile and post it. MBAM 2.* instructions for the log: Open the History tab. Click Application Logs. Select the latest Scan Log. Click the view button in order to review if this is the correct log with the detection listed. Click the export button below and select to export as *.txt file Attach the scan log with your post. Additionally, please also attach the detected file with your post. Make sure it is in ZIP or RAR format. How to restore a file from Quarantine: If you suspect an object of being a false positive but it has already been quarantined, you may need to restore the object from quarantine in order to provide it to the Research team for analysis. Open Malwarebytes Anti-Malware and access the Quarantine tab Click once on the object you wish to restore in order to select it Click on the Restore button and the object will be removed from quarantine and put back into its original location where it was first detected by Malwarebytes Anti-Malware Perry Bonnell Edited August 9, 2016 by perryb Link to post Share on other sites More sharing options...
JabbaLeChat Posted August 9, 2016 Author ID:1055417 Share Posted August 9, 2016 I didn't mistakenly post this in the mobile forum originally, my comment was moved there by one of your bods... As per your request please find attached the two items. Motorola Device Manager Engine.rar mwb moto problem.txt Link to post Share on other sites More sharing options...
thisisu Posted August 9, 2016 ID:1055449 Share Posted August 9, 2016 Hello JabbaLeChat, Thank you for providing that information. This is indeed a false positive and will be removed in the next database update. Link to post Share on other sites More sharing options...
JabbaLeChat Posted August 9, 2016 Author ID:1055457 Share Posted August 9, 2016 Thank you. Link to post Share on other sites More sharing options...
perryb Posted August 11, 2016 ID:1055744 Share Posted August 11, 2016 Hello JabbaLeChat, Your welcome, please let us know if it should still be detected or if you should need additional assistance. Link to post Share on other sites More sharing options...
Recommended Posts