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Malwarebytes Anti-Ransomware Strtup Problems


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Hello Ferjy_Fangle and :welcome:

Let's begin with a clean re-install: Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta7:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 7 x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

 

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Hello Ferjy_Fangle:

1.) Please consider ticking the "Follow" button near the upper right-hand corner of your topic to receive timely email update notifications.

2.) A request will be made to Malwarebytes management for escalation of your system's issue.

Thank you.

 

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  • Root Admin

Please uninstall Avira again, then uninstall MBARW, then do a Clean Removal of MBAM as shown below. Then reinstall Avira and update it.

Then reinstall MBAM and update it. Setup mutual exclusions in MBAM and Avira so they both exclude each other from scans.

Then restart and make sure there are no issues. If there are no issues then reinstall the latest version of MBARW and setup mutual exclusions for them too.

Please uninstall your current version of MBAM and reinstall the latest version using the following guide. MBAM Clean Removal Process 2x

Let me know how that works, please.

Thank you

 

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  • Root Admin

Please try the following.

 

Please exclude the following files from your Antivirus Software for your version of Windows:

 


For 32-bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8 & Windows 10:

 

  • C:\Program Files\Malwarebytes Anti-Malware\mbam.exe

     

  • C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe

     

  • C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe

     

  • C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe

     

  • C:\Program Files\Malwarebytes Anti-Malware\mbamresearch.exe

     

  • C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

     


 
For 64-bit versions of Windows Vista, Windows 7 & Windows 8 & Windows 10:

 

  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

     

  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe

     

  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe

     

  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamresearch.exe

     

  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe

     

  • C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe

     


Note: If you are using a software firewall besides the built in Windows Firewall, you'll need to exclude MBAM.EXE, MBAMSERVICE.EXE and MBAMRESEARCH.EXE from it, as well.
 
Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

 

data-cdn.mbamupdates.com

 

 

220-Exclusion-2016-01-06_7-05-34.png

 

 

How do I stop Malwarebytes Anti-Malware from blocking/scanning a file or program that I trust?

 

how-to-run-malwarebytes-alongside-another-antivirus

 

Add exceptions for Avira Antivirus in 3 simple steps

 

 

Thanks out to @daledoc1 for some of the above information.

 

Edited by AdvancedSetup
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Below made no difference:

"Please uninstall Avira again, then uninstall MBARW, then do a Clean Removal of MBAM as shown below. Then reinstall Avira and update it.

Then reinstall MBAM and update it. Setup mutual exclusions in MBAM and Avira so they both exclude each other from scans.

Then restart and make sure there are no issues. If there are no issues then reinstall the latest version of MBARW and setup mutual exclusions for them too.

Please uninstall your current version of MBAM and reinstall the latest version using the following guide. MBAM Clean Removal Process 2x

Let me know how that works, please.

Thank you"

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